PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

nmo

Earning My Ears
Joined
Mar 27, 2013
Hello all. I will be going to Portofino on Monday. It will be my first time at the hotel and at Universal Studios!!!! Does anyone have any tips? Things you wish you the first time you went there? TIA
 

smiths02

DIS Veteran
Joined
Feb 13, 2009
Hello all. I will be going to Portofino on Monday. It will be my first time at the hotel and at Universal Studios!!!! Does anyone have any tips? Things you wish you the first time you went there? TIA
If you are planning on eating at Mama Della's (we enjoyed the food, but I know some don't and it is pricey), make sure you go when the singers are there and have a song in mind.
The woman who sang to our table had the most amazing voice!

Look at the map if you are good with maps. The resort is a little large and spread out, but it really isn't THAT large and there are shortcuts. We walked the LONG way to the pool a few times before realizing that we were literally a few yards a staircase away from the pool.
 
  • cbonebt

    Mouseketeer
    Joined
    Oct 26, 2009
    Anybody know if the deluxe queen room with club come with sofa bed? Also if I have to request that does anyone know where the that room would be located? I don’t want to be far from the club level again..
     

    smiths02

    DIS Veteran
    Joined
    Feb 13, 2009
    Anybody know if the deluxe queen room with club come with sofa bed? Also if I have to request that does anyone know where the that room would be located? I don’t want to be far from the club level again..
    We were upgraded to deluxe queen room and there was no sofa (bed).

    I would think you just request close to the club lounge and request a cot (upcharge) or bring an air mattress.
     

    cbonebt

    Mouseketeer
    Joined
    Oct 26, 2009
    It's totally reasonable! With the 4 of us we were averaging about $60-$70 a day just on lunch, so the cabana was a no brainer.

    There is a server who goes around the pool taking orders for drinks and there is a limited food menu as well. My husband went over to Sal's though and brought back pizza for the kids and sandwiches for us.
    I thought it came with a fruit platter and drinks?
     
  • DisneyMomx7

    DIS Veteran
    Joined
    Mar 26, 2004
    We will be arriving in 10 days. Should I call hotel directly with room requests? Should I ask for room assigner?

    Thanks!!
     

    schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    We will be arriving in 10 days. Should I call hotel directly with room requests? Should I ask for room assigner?

    Thanks!!
    Calling directly will be fine.….your requests will be added to your reservation speaking to someone there. The room assigner will see your requests when they get the lists.
     

    Flyg1rl

    WWoHP *is* my Happy Place.
    Joined
    Oct 4, 2018
    Calling directly will be fine.….your requests will be added to your reservation speaking to someone there. The room assigner will see your requests when they get the lists.
    I recently called the hotel directly to place a room request...and was transferred to the main reservations line, where a very nice lady took my request and assured me she'd entered it. After that, I waited 15 minutes and tried again. I was transferred again, so I just hung up.

    Anyone else have this happen? Were the room requests passed on?
     
  • UOAP

    Earning My Ears
    Joined
    May 19, 2019
    My TA just booked us for February! Woohoo!

    So on our last trip, we were booked in Garden View Standard room (we did get assigned a deluxe room by luck) with the same travelling party-me, DH, 3 kids (12, 6, 6 will be 13, 7, 7 for next trip). A rollaway was never mentioned (we brought a small kid-sized air mattress which worked just fine).
    This time, my TA has said that the phone people told her a rollaway must be listed on there and we would be charged for it $25/night-which is a big chunk $175 total but not a dealbreaker. My TA volunteered to call back and argue more, but I told her not to bother until later as I will probably change something about the booking at some point anyhow.
    So my question is, is this official policy (5 people MUST have a rollaway) or just a matter of calling back and getting a different phone person?
    We have never been required to buy a rollaway (2 parents, 3 kids). I believe 3 kids are free as long as they use existing bedding. I think the whole rollaway requirement is for 5 adults.
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    If you don't want to bring an air mattress, ask for additional blankets, sheets, etc and make a pallet on the floor between the two Q beds.
     

    C&Jx2

    It’s me! Soldier’s*Sweeties!
    Joined
    May 26, 2019
    I know you’re charged for an extra adult in the room, but are you charged separately for the rollaway if you receive one? Can we bring an air mattress to avoid the rollaway fee?
     

    smiths02

    DIS Veteran
    Joined
    Feb 13, 2009
    We have never been required to buy a rollaway (2 parents, 3 kids). I believe 3 kids are free as long as they use existing bedding. I think the whole rollaway requirement is for 5 adults.
    We weren't last time either. It is so strange. I'm sure I will tinker with the reservation some between now and then and maybe I'll tell my TA to ask about it and make sure they have the kids ages down right. They were 12, 6, 6 last time and will be 13, 7,7 this next time, so definitely kids, but maybe something was clicked wrong.
     

    DisneyMomx7

    DIS Veteran
    Joined
    Mar 26, 2004
    Thanks! I called this morning and I was transferred to room assigner, not reservations. I might have gotten lucky because the person I talked to was extremely helpful and nice!
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    I know you’re charged for an extra adult in the room, but are you charged separately for the rollaway if you receive one? Can we bring an air mattress to avoid the rollaway fee?
    Many bring an air mattress

    Star services will bring you sheets, blankets and pillows if you call them once in your room

    There is a nightly charge for the rollaway
     

    C&Jx2

    It’s me! Soldier’s*Sweeties!
    Joined
    May 26, 2019
    Many bring an air mattress

    Star services will bring you sheets, blankets and pillows if you call them once in your room

    There is a nightly charge for the rollaway
    Thanks! I’m trying to imagine where it fit either at PB, or RPR... In between the two beds?
     

    macraven

    Proud Redhead
    Moderator
    Joined
    Apr 21, 2003
    Thanks! I’m trying to imagine where it fit either at PB, or RPR... In between the two beds?
    At rpr I had it by the window and sometimes between the beds

    PB has more sq footage and would work fine either places
     

    Connect

    Disney News and Updates

    Get Daily Email Updates

    UNIVERSAL PODCASTS


    UNIVERSAL ORLANDO VIDEOS


    UNIVERSAL ATTRACTIONS



    Top