If you are planning on eating at Mama Della's (we enjoyed the food, but I know some don't and it is pricey), make sure you go when the singers are there and have a song in mind.Hello all. I will be going to Portofino on Monday. It will be my first time at the hotel and at Universal Studios!!!! Does anyone have any tips? Things you wish you the first time you went there? TIA
We were upgraded to deluxe queen room and there was no sofa (bed).Anybody know if the deluxe queen room with club come with sofa bed? Also if I have to request that does anyone know where the that room would be located? I don’t want to be far from the club level again..
I thought it came with a fruit platter and drinks?It's totally reasonable! With the 4 of us we were averaging about $60-$70 a day just on lunch, so the cabana was a no brainer.
There is a server who goes around the pool taking orders for drinks and there is a limited food menu as well. My husband went over to Sal's though and brought back pizza for the kids and sandwiches for us.
Calling directly will be fine.….your requests will be added to your reservation speaking to someone there. The room assigner will see your requests when they get the lists.We will be arriving in 10 days. Should I call hotel directly with room requests? Should I ask for room assigner?
I recently called the hotel directly to place a room request...and was transferred to the main reservations line, where a very nice lady took my request and assured me she'd entered it. After that, I waited 15 minutes and tried again. I was transferred again, so I just hung up.Calling directly will be fine.….your requests will be added to your reservation speaking to someone there. The room assigner will see your requests when they get the lists.
We have never been required to buy a rollaway (2 parents, 3 kids). I believe 3 kids are free as long as they use existing bedding. I think the whole rollaway requirement is for 5 adults.My TA just booked us for February! Woohoo!
So on our last trip, we were booked in Garden View Standard room (we did get assigned a deluxe room by luck) with the same travelling party-me, DH, 3 kids (12, 6, 6 will be 13, 7, 7 for next trip). A rollaway was never mentioned (we brought a small kid-sized air mattress which worked just fine).
This time, my TA has said that the phone people told her a rollaway must be listed on there and we would be charged for it $25/night-which is a big chunk $175 total but not a dealbreaker. My TA volunteered to call back and argue more, but I told her not to bother until later as I will probably change something about the booking at some point anyhow.
So my question is, is this official policy (5 people MUST have a rollaway) or just a matter of calling back and getting a different phone person?
We weren't last time either. It is so strange. I'm sure I will tinker with the reservation some between now and then and maybe I'll tell my TA to ask about it and make sure they have the kids ages down right. They were 12, 6, 6 last time and will be 13, 7,7 this next time, so definitely kids, but maybe something was clicked wrong.We have never been required to buy a rollaway (2 parents, 3 kids). I believe 3 kids are free as long as they use existing bedding. I think the whole rollaway requirement is for 5 adults.
Many bring an air mattressI know you’re charged for an extra adult in the room, but are you charged separately for the rollaway if you receive one? Can we bring an air mattress to avoid the rollaway fee?