PORTOFINO BAY HOTEL INFO...FAQ`s and more.......

karylrocks

I know it's only rock 'n roll but I like it.....
Joined
May 15, 2001
First time stay next month and a few questions; I expect the answers are somewhere but don't have time to read through 39 pages and could not find recent answers on search.

Is the room coffee still Keurig and can I request as much as I want even if it is 10 per day for the 3 of us?
Do the regular rooms have a fridge and how big (in terms of size of milk carton that will fit)? We will probably make a short grocery stop.
Laundry - is the price per piece or do they have a per bag rate? I do wish they had a self-serve laundry - 5 days in August we will go through our clothes like crazy.

Thanks so much! So excited for our first trip in many years!
 
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leiaorgana

Mouseketeer
Joined
Jan 25, 2015
We’re staying at the Portofino for the first time tonight and checked in about an hour ago. We originally booked a Garden View Room but because we’re celebrating a special occasion we’ve been upgraded to a Deluxe room. I just wondered what the difference between rooms is?
 
  • MoeJ

    Earning My Ears
    Joined
    Oct 22, 2018
    We’re staying at the Portofino for the first time tonight and checked in about an hour ago. We originally booked a Garden View Room but because we’re celebrating a special occasion we’ve been upgraded to a Deluxe room. I just wondered what the difference between rooms is?
    Standard rooms are 450 SF, and deluxe are 490 SF. We stayed at PBH in a standard room back in 2017 and have a deluxe room booked for September. However, since we haven't actually stayed in the deluxe yet, I have no personal basis of comparison other than knowing the dimensions!
     

    Robo56

    Look into my eyes
    Joined
    May 8, 2015
    Is the room coffee still Keurig and can I request as much as I want even if it is 10 per day for the 3 of us?
    Do the regular rooms have a fridge and how big (in terms of size of milk carton that will fit)? We will probably make a short grocery stop.
    Laundry - is the price per piece or do they have a per bag rate? I do wish they had a self-serve laundry - 5 days in August we will go through our clothes like crazy.

    Yes, they still have the in room single serve Keurig coffee machines. You can call guest services and ask them to leave extra coffee pods for you.

    The regular rooms do have a mini fridge. There is not a lot of room in these fridges for large items. Small bottles of milk would easily store in the door storage and leave you the rack and small space under the rack for soft drinks, water, juice and small food items.

    Last I checked laundry is per piece. Pretty cost prohibitive.

    HRH has areas on the 2nd and 4th floor for you to do your laundry. Pool hop over there do your laundry and have lunch at the pool.

    You can do the same at SF or RPR. Do your laundry there while you enjoy your pool time and a nice lunch at the pool.

    I would call ahead to see how much it is to wash and dry so you have the correct amount money to do your laundry.

    There is a drying line you can extend over the top of your tub area to dry your swimsuits on.
    Have a great trip. Enjoy your stay. The staff are wonderful at PBH pixiedust:
     
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    Robo56

    Look into my eyes
    Joined
    May 8, 2015
    We’re staying at the Portofino for the first time tonight and checked in about an hour ago. We originally booked a Garden View Room but because we’re celebrating a special occasion we’ve been upgraded to a Deluxe room. I just wondered what the difference between rooms is?
    As noted above the deluxe rooms are a little larger. The deluxe room has separate tub and shower. Very nice as some family members like showers some like baths.

    Enjoy your stay. The staff are wonderful at PBH pixiedust:
     
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    karylrocks

    I know it's only rock 'n roll but I like it.....
    Joined
    May 15, 2001
    Thanks Robo56! That is a great idea to hop to HRH, we would love to spend a little time there anyway.
    So we could fit a couple quart size milks in the fridge for cereal and a container of creamer?
     
  • Robo56

    Look into my eyes
    Joined
    May 8, 2015
    So we could fit a couple quart size milks in the fridge for cereal and a container of creamer?
    Depending on height of the quart milk containers you might be able to fit two of those in the door. There is a bar there to stabilize things in door. I would make sure to get them with screw on tops just in case there is a problem you can lay them on the side.
     

    smiths02

    DIS Veteran
    Joined
    Feb 13, 2009
    Thanks Robo56! That is a great idea to hop to HRH, we would love to spend a little time there anyway.
    So we could fit a couple quart size milks in the fridge for cereal and a container of creamer?
    FWIW, we brought the Parmalat shelf stable milk, in a quart box. The box shape was easy to fit in the fridge. Bonus would be that if you bought two of those, one could stay out of the fridge until you opened it.
     
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    MumziMom

    Mouseketeer
    Joined
    Nov 14, 2016
    FWIW, we brought the Parmalat shelf stable milk, in a quart box....
    This is what we are doing for my husband - he uses chocolate almond milk in his coffee (to each his/her own) so I looked for small septic packs - we will pack a few in our checked bag (along with some other yummies! I have some food allergies/am gluten free so I will pack some other shelf stable foods as a backup.
     
  • smiths02

    DIS Veteran
    Joined
    Feb 13, 2009
    My TA just booked us for February! Woohoo!

    So on our last trip, we were booked in Garden View Standard room (we did get assigned a deluxe room by luck) with the same travelling party-me, DH, 3 kids (12, 6, 6 will be 13, 7, 7 for next trip). A rollaway was never mentioned (we brought a small kid-sized air mattress which worked just fine).
    This time, my TA has said that the phone people told her a rollaway must be listed on there and we would be charged for it $25/night-which is a big chunk $175 total but not a dealbreaker. My TA volunteered to call back and argue more, but I told her not to bother until later as I will probably change something about the booking at some point anyhow.
    So my question is, is this official policy (5 people MUST have a rollaway) or just a matter of calling back and getting a different phone person?
     

    MumziMom

    Mouseketeer
    Joined
    Nov 14, 2016
    I checked the wording on their site:

    The click on the "Accommodations" Tab;

    MAXIMUM OCCUPANCY PER GUEST ROOM:
    • 1 King Bed - up to 3 guests* (rollaway rental needed for 3rd person)
    • 2 Queen Beds - up to 5 guests* (rollaway rental needed for 5th person)

    *Maximum occupancies may require a rollaway at $25 per day, payable at check-in. Only one rollaway is allowed per room and based on availability.

    From the wording, it sounds like a requirement.
     

    smiths02

    DIS Veteran
    Joined
    Feb 13, 2009
    I checked the wording on their site:

    The click on the "Accommodations" Tab;

    MAXIMUM OCCUPANCY PER GUEST ROOM:
    • 1 King Bed - up to 3 guests* (rollaway rental needed for 3rd person)
    • 2 Queen Beds - up to 5 guests* (rollaway rental needed for 5th person)

    *Maximum occupancies may require a rollaway at $25 per day, payable at check-in. Only one rollaway is allowed per room and based on availability.

    From the wording, it sounds like a requirement.
    They don't require a rollaway. Lots of people bring their own blow up mattress.
    Guess I'll just have the TA try again with a different phone rep about 60 days out (or whenever AP rates are released). Don't need one, but it won't break my trip if we have to get one.
     

    schumigirl

    It's a bit of a roodie doodie word for lady parts
    Joined
    May 15, 2007
    You don't have to have a rollaway, I`ve never heard of anyone being made to have one......you can take an air mattress and use that for the fifth person. You will get bedding for it from HK.

    Some folks just make up a bed on the floor with bedding from housekeeping too.

    I think the wording is to let people know there isn't a bed for the fifth person.
     

    crazywig

    DIS Veteran
    Joined
    Jun 21, 2001
    Has anyone rented a villa pool cabana recently? Did you think it was worth it? We have a late flight home and I'm thinking of renting one for the afternoon. This would be in July.

    I'm wondering if they book up completely as I think I'd rather make this a last minute decision. There seem to be a lot of them.
    I didn't end up booking this ahead of time but actually did it last minute the night before. You book at the main pool towel kiosk. The Villa pool cabana was $75 for the day (7/13). It does not include anything but the cabana, which has 2 loungers, table/chairs, a tv and an overhead ceiling fan.

    We booked it on our last day so we'd have somewhere to hang out in the HEAT before our flight. We did end up going to the park early that morning (had not originally planned on that) so only used the cabana from about 11-3:30ish but that's fine because I just wanted guaranteed shade.

    IMG_20190713_111138.jpg
     
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    DisneyMomx7

    DIS Veteran
    Joined
    Mar 26, 2004
    I’m thinking of doing this for our arrival day. We have a very early flight out of Philadelphia (5:30) but we are flying into Jacksonville and renting a car for the day since we have to pick up dad in St Augustine. She didn’t come home for summer break because she’s working at a restaurant there and making a ton of money! We will return the car at Portofino. I’m guessing we will get in around noon and probably will be pretty wiped out. I’m thinking a cabana would be the perfect place to wait for our room and $75 seems like a very reasonable price
     

    crazywig

    DIS Veteran
    Joined
    Jun 21, 2001
    It's totally reasonable! With the 4 of us we were averaging about $60-$70 a day just on lunch, so the cabana was a no brainer.

    There is a server who goes around the pool taking orders for drinks and there is a limited food menu as well. My husband went over to Sal's though and brought back pizza for the kids and sandwiches for us.
     

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