Kitty 34
Hums in her sleep
- Joined
- Feb 16, 2000
Ok, right off the bat I know I'm showing my age here!
We recently changed our TV/ landline/ and internet to AT&T services. When I called and set things up with "Tracy" at AT&T I made it clear I didn't want to go paperless even though it was a tad cheaper. So I gave her our address and thru my e-mail she confirmed everything we were ordering and when our date of service would start. (Oct 5)
The AT&T guy came out on Oct 5 to set us all up. He thought we were going paperless but I made it clear with him that we weren't. But to be on the safe side I called and talked to "Susan" at AT&T the next week just to make sure they have our address for billing purposes. A week later I got a letter confirming that I was going to get a paper bill. It even had on what the expected amount would be with installation fees and what not.
Sooooo.......this past week or so I've been expecting this bill. Well yesterday, instead, I get an e-mail saying I'm passed due on my paperless billing and that they will be cutting services soon, etc. I call of course and now talk with "John" who states firmly that my account was set up for paperless billing???
My question on this whole thing is.....if my account was set up to go paperless wouldn't they have asked for my bank routing number at the very beginning of setting me up and when it came time taken the money out? I really don't know how paperless works?
(BTW....AT&T service has been really good except for this issue)
We recently changed our TV/ landline/ and internet to AT&T services. When I called and set things up with "Tracy" at AT&T I made it clear I didn't want to go paperless even though it was a tad cheaper. So I gave her our address and thru my e-mail she confirmed everything we were ordering and when our date of service would start. (Oct 5)
The AT&T guy came out on Oct 5 to set us all up. He thought we were going paperless but I made it clear with him that we weren't. But to be on the safe side I called and talked to "Susan" at AT&T the next week just to make sure they have our address for billing purposes. A week later I got a letter confirming that I was going to get a paper bill. It even had on what the expected amount would be with installation fees and what not.
Sooooo.......this past week or so I've been expecting this bill. Well yesterday, instead, I get an e-mail saying I'm passed due on my paperless billing and that they will be cutting services soon, etc. I call of course and now talk with "John" who states firmly that my account was set up for paperless billing???
My question on this whole thing is.....if my account was set up to go paperless wouldn't they have asked for my bank routing number at the very beginning of setting me up and when it came time taken the money out? I really don't know how paperless works?
(BTW....AT&T service has been really good except for this issue)