Online Blue Card after purchasing 75 pts direct

Discussion in 'DVC Member Services' started by BlueRibbon, Apr 6, 2019.

  1. Ginger R

    Ginger R NJDisneyFans

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    Quick update. We just finally got a email reply from MS. They said they have been getting complaints similar to ours about the online cards and they have notified their IT partners to identify and correct the issues. We will see...
     
  2. ray3127

    ray3127 Mouseketeer

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    Me too! At 12:40PM Central time...

    "We appreciate your concern. The challenges you are facing with the digital Membership card have been brought to the attention of our IT Partners. They are working on identifying the cause so that they can correct these challenges as quickly as possible. We do appreciate your continued patience as we hope to have this resolved soon."
     
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  4. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    We got it too! Same exact email. "Thank you and have a magical day"
    Definitely feels good to get a response. Ours was 12:37 pm.
     
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  5. BlueRibbon

    BlueRibbon Earning My Ears

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    Man! And I thought I was the only one! I wasn't able to check the boards this week due to work, but saw that my online card was Blue on Monday. Made my day! When I had a minute on Wednesday, I went back to the site just to admire my blue card(yes...that's what brings me joy!) and found that it was back to white.

    Sounds like a common problem that hopefully they'll fix soon.

    Someone mentioned how as a software engineer they thought this was inexcusable. I too have been in software for close to 20 years as a developer and now manager, and yes...I can definitely see it happening..Lol!!
     
  6. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    Back to white. Not a surprise, just reporting.
     
  7. Ginger R

    Ginger R NJDisneyFans

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    I really hope they can fix this soon. It's so depressing getting them to change it to blue and then the next day it's back to white. I guess we all need to stay on top of this so they don't forget about us
     
  8. Ginger R

    Ginger R NJDisneyFans

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    Well this morning our card was still white but then a little while ago it was blue when I checked it. We did not call or email again so hopefully the system is starting to recognize the changes maybe? hopefully? Did anyone else here check theirs today?
     
  9. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    White :headache:
     
  10. Ginger R

    Ginger R NJDisneyFans

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    Yeah I don't get it. Ours will probably change back but why out of the "blue" did it change? We are not calling them until we see that our closing went through and then my husband said we 'll be a thorn in their side ha ha
     
  11. Ginger R

    Ginger R NJDisneyFans

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    FYI we did get another email from member services and this one said a lot of what the one we all got the other day said but this one said the card is showing blue in our account and they attached a picture of it to the email they sent us. They said if it changes to white to take a screen shot of the white card and reply back to the email they sent today. So at least they are responding.
     
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  12. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    Thanks for letting me know! We have not received any more emails unfortunately. I will let you know if we do.
     
  13. ScubaCat

    ScubaCat DIS Veteran

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    There is no way the agent could know, but that's quite a creative BS story, I have to say. :lmao: Points for that, right?

    The actual issue is that there's a bug in a nightly process that's accidentally overwriting the value. I work with a lot of customized data warehousing applications (one for DVC, as a matter of fact, although not this particular one) and these things happen. My hunch is that they have the fix ready, but it'll take a little while to QA it and get it rolled out. Just hang tight - it will eventually be corrected and we'll all just move on with life as usual.
     
  14. BlueRibbon

    BlueRibbon Earning My Ears

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    You telling me that Disney isn't into full continuous integration/DevOps? Fix should already be out there! :)
     
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  15. BlueRibbon

    BlueRibbon Earning My Ears

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    BTW...mine's still white
     
  16. Ginger R

    Ginger R NJDisneyFans

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    I know that's what we said too. They just were making up something that sounds good. You must be right with the nightly process thing because when they reset the account it changes to blue and then poof!- magically the next morning it's white again.
     
  17. Ginger R

    Ginger R NJDisneyFans

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    Our card is back to white again :oops: shocker!
     
  18. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    Just checked ours too! White also. Haven't received any email either.
     
  19. we"reofftoneverland

    we"reofftoneverland DIS Veteran

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    And to add, I also tried to look at our points page and got the dwarves working on it page. I am surprised I was able to see the membership card at all.
     
  20. Ginger R

    Ginger R NJDisneyFans

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    Yup ours did the same thing. It took forever for it to come up and did same thing when I tried looking at our points too.
     
  21. ScubaCat

    ScubaCat DIS Veteran

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    It's just a bug in a nightly script. My guess it that it runs through all the accounts and scrubs the ones who sell their direct contracts, and there's a bug in the algorithm it's using to determine whether or not the blue card should be active. I doubt it makes that determination on-the-fly when you click the link.

    Someone will fix it...eventually...
     
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