I should start by saying I'm not a huge Disney fan at least by comparison to many on these boards. In fact I'm far more committed to
Disney cruise line than I am the parks. I've spent more time on their ships than I have in their parks. With regards to why I continue to choose them, I would say it is in part because I know I am going to enjoy myself. I haven't tried that many other cruise lines because there are things about them that just don't sound enjoyable. Not all of the concerns are rational but since I am usually travelling with friends I'm only paying one portion of a
DCL fare which makes the price worthwhile even if it's a bit more.
Some of my concerns include:
1. Cleanliness - Disney doesn't seem to end up on front page news for having massive norovirus outbreaks. That doesn't necessarily mean they don't happen but they've only ever had three reported cases. Yes, they have less ships which rationally means less noroviruses but before the Wonder in 2016 they had been clean since 2002.
2. Activities - Like many who have found Disney I am not attracted to the casinos or the parties at nightclubs on board. In fact if a cruise line features these it starts to turn me off. I would rather a laid back bar where I can talk with friends and have a drink or two. I realize other cruise lines have areas like this that are away from casinos or party venues but the fact that they have a casino at all is a major turn off for me.
3. Size of Fleet - Disney has 4 ships (soon to be 7) I can look on their website and clearly see which ones have which features. This is not the case on some of the larger cruise lines on lines like Carnival which has 27 ships or even Celebrity which has 17 I would have to search through to find out if a ship has features/restaurants I would like or where it travels etc. It's doable but not appealing when I already know what I like and enjoy with Disney.
4. Dining Experience - I like the set meal times and that our servers rotate with us. I realize that's become an industry standard. Beyond that though I like the extra steps DCL makes to have it be an experience from watching the restaurant come to life in animators palate or even having live entertainment ala Tiana's Place I feel like Disney tries to make it more than dinner in at least one restaurant aboard each ship.
That being said, there are things that I dislike about Disney. For example, their itineraries are getting a little stale. I want to see the world and Disney can't really provide that for me anymore. They have very limited port choices in the Mediterranean because they stick to the Western Mediterranean and haven't returned to the Greek Isles or even gone as far as Venice since 2014. Most other cruise lines have resumed service to these locations but Disney remains limited. They do very similar cruises each year (often swapping out one or two ports) so that they can leave the Dream and the Fantasy in the Bahamas and Caribbean respectively. Hopefully this will change when they have the new ships because I would be more likely to go on a
Disney cruise if they provided completely new itineraries as they are my first choice in ocean cruises but until they do that I may find myself looking into other lines.