Our IT requests that everyone report every issue, even if your the 200th report that day. They said those data points are extremely useful for helping hem track down the issue and fix it. Some errors are insanely specific- ex I had an issue with hyperlinks not working on half the group’s computers but worked perfectly on the other half. Checked people’s settings, versions all that- identical. Finally figured out that people who had problem were people who had never changed default browser. If at any time you changed default browser and then changed it back, the links worked correctly. Finding those weird little things can be a challenge so having as many data points as possible is good. The frequency of error rate also changes where in the que it is- if we have one person complaining, it stays at the bottom. A few thousand, it gets a team assigned. So, always call in.