I never tried to claim they did. They were "clueless" but honest about it. However, when we were having issues the Uber the driver did tell us to contact Uber via our app so they could reset things and reenter the CC info.
And the reason for that is...ask most drivers which company they use when they travel!
In order to give you correct rider support info, a driver would have to have
used the app as a rider. With both companies, the rider and driver apps are totally different -- so if a
driver hasn't used an app as a RIDER, they're not going to be able to answer rider questions.
I can tell you lots of stuff about the Uber rider app, but I'm not even sure I could open the Lyft app. (Actually not even sure I have the Lyft rider app on my phone!)
Both my coworker and I had issues with our work CC and our CC company said everything was fine on our end. I just seems to happen often with both companies.
Yeah...for some reason, rideshare tends to be one place credit card fraudsters use stolen cards.
I'm not sure why they consider THAT a good use of a stolen credit card! Personally, I'd go for a lavish dinner or a shopping spree...but then I'm not dumb enough to be a crook.
I will say that while the Grocery store employee might not have an idea, they have the ability help you get in touch with the manager. Problem with Uber/Lyft is the only customer service is done via email or the app, no phone call to escalate the issue to.
No, the problem is that drivers are not
part of the organization like the grocery cashier is.
Drivers have no one to go to...except messaging. There is NO manager.
We actually have no email -- just messaging, and then you can email a response to the babble from Rohit that not only doesn't address your problem -- but indicates they didn't even READ your question.