We were really lucky. We arrived at about 6.30pm, left the bags and went straight out to be greeted by a sign saying that the official opening of the rink was at 7pm! Mickey, Pluto & Goofy came and had a skate around and Mickey cut a ribbon. It was really busy the first couple of days and everyone looked quite profficient. We're not and also had 'in tow' our children aged 2 & 5 so we didn't try it. It was quieter after the first couple of days but the children just wanted to head straight for the park! Sorry I can't be more help.