#1hockeymom
<font color=blue>Wants to DRIVE the zamboni
- Joined
- Jul 27, 2001
I hope I am putting this in the right spot, as my original questions posts went to the regular resort threads.
*wiping away tears* Here goes. Last night I booked my room through dreams unlimited and was very happy. I had finally decided that yes, I wanted club level first, even though I could get the teacher discount. I booked my room for the 23-28th. They sent me an email, then I just finally received the confirmation email and it reads totally great except for a "non smoking" instead of "smoking" on my confirmation. I was going to call them about that, but decided to go through starwood and see if I could make changes there.
Went to starwood, the dreamsunlimited confirmation number for my hotel *not their confirmation number but the "second" one for my specific reservation does not work. It doesn't work over and over, it isn't even long enough. I go through my starwood card and my reservation pops up, with a number that is 2 digits longer, and has nothing in common with the number dreamsunlimited gave me in their second email. Now everything falls apart.
They have me in a club level room for ONE NIGHT, not five
I called starwood, they say there aren't any more rooms at cl for smoking. I explain that I had a room for five nights/six days, I even have it printed off, but somehow between dreamsunlimited and starwood my room reservation was drastically changed. They told me to call customer service, which of course is closed after 530 pm central time.
I called the Swan.. absolutely NO help what-so-ever. So little help in fact I am actually wondering why I decided to put my family here. I really am not sure if I am mad with them, or just upset at my vacation plans being thrown up in the air like this.
I called customer contact through starwood. Once again, they say they don't have it, they cant book it, so its all on dreamsunlimited's lap. That might be so, but is my reservation that unimportant to them?
I am just really upset right now. Booking my whole family through Europe last summer was easier than this, and I was so excited last night when I decided, STOP READING the boards.. book the hotel, you're making the right decision!
Anyone else have this happen? How did you get it fixed? I can, right now, book my room at dreamsunlimited's site. Should I do this now and cancel my first reservation? I am afraid that I will end up having two reservations, owing on two, and no one in power coming to my aid for that, too.
teary eyed,
Debbie
*wiping away tears* Here goes. Last night I booked my room through dreams unlimited and was very happy. I had finally decided that yes, I wanted club level first, even though I could get the teacher discount. I booked my room for the 23-28th. They sent me an email, then I just finally received the confirmation email and it reads totally great except for a "non smoking" instead of "smoking" on my confirmation. I was going to call them about that, but decided to go through starwood and see if I could make changes there.
Went to starwood, the dreamsunlimited confirmation number for my hotel *not their confirmation number but the "second" one for my specific reservation does not work. It doesn't work over and over, it isn't even long enough. I go through my starwood card and my reservation pops up, with a number that is 2 digits longer, and has nothing in common with the number dreamsunlimited gave me in their second email. Now everything falls apart.
They have me in a club level room for ONE NIGHT, not five
I called starwood, they say there aren't any more rooms at cl for smoking. I explain that I had a room for five nights/six days, I even have it printed off, but somehow between dreamsunlimited and starwood my room reservation was drastically changed. They told me to call customer service, which of course is closed after 530 pm central time.
I called the Swan.. absolutely NO help what-so-ever. So little help in fact I am actually wondering why I decided to put my family here. I really am not sure if I am mad with them, or just upset at my vacation plans being thrown up in the air like this.
I called customer contact through starwood. Once again, they say they don't have it, they cant book it, so its all on dreamsunlimited's lap. That might be so, but is my reservation that unimportant to them?
I am just really upset right now. Booking my whole family through Europe last summer was easier than this, and I was so excited last night when I decided, STOP READING the boards.. book the hotel, you're making the right decision!
Anyone else have this happen? How did you get it fixed? I can, right now, book my room at dreamsunlimited's site. Should I do this now and cancel my first reservation? I am afraid that I will end up having two reservations, owing on two, and no one in power coming to my aid for that, too.
teary eyed,
Debbie