- Mar 6, 2009
I had such high hopes as I started reading your post.So got my dh's MDE all figured out. Those IT people are consistently fabulous! She got his AP back, his resort reservation back and all his FP's back and on our 1 hour convo with this sweet gal chatted about our love of DVC. She even tried to fix our Disney+. She wanted to help us so badly. I love her for it! In the end, she couldn't and expressed her frustration that no only had they 'broke' my dh's MDE but to be careful what they touch of this as they try to fix Disney+. She said make sure they know before they touch anything that we have a trip coming up soon with a resort reservation and FP's. She was so great.
I think, I guess...after the "high" of this awesome and lovely IT lady, my dh decides to try to tackle the Disney+ problem again. He initiates the chat. FIVE+ hours later, he gets someone. This guy proceeds to assure him he knows he can help....blah, blah, blah. I warned my dh but he had high expectations. He's an IT guy and has worked help desk many times. They go over and above and beyond to help the customer. But I tried to tell him, 'oh hey, hon, they aren't gonna try so hard.' SOOOO, the guy is like going through all the beginner level stuff and I'm saying "just wait, it's coming where he will try to blow you off". And my IT dh knows but he's optimistic about this situation. And the guy says that he has the answer!! The reason we've not been able to log in for 5 days is cause of "all the excitement' surrounding Disney+" and everyone is so "excited" about the "amazing content" and that we are just caught up in high traffic. Uhhh, ya......NO My dh says "I don't think so, friend."DIsney+ guy keeps assuring dh that just wait a couple hours and all will be well. My dh is like, "no, my account is somehow locked." Guy says, "no, your account looks perfect. It's just high traffic". They went back and forth. My dh was so mad...
So here we are...still cannot log in to Disney+ . We will keep making free accounts for as long as we can. After than, maybe I will use the friend's account who offered to let me use hers. Thank you!! I'm completely shocked and saddened at Disney's complete lack of customer service.
But our FP's are good and everything else so trying to keep that positive in mind!
At least your FP's are good, but how totally frustrating this must be. So sorry.