If I hear that one more time, I will SCREAM!!!!!!!!!!!!!!!!!!
Am I the only one this is happening to? I am calling twice a day to try to get cancellations for CM (June 10-17) and about 1/2 of the time, the CM tells me this and then transfers me. One CM actually explained it to me last night that they are in the process of changing systems and some people are on the "old" system and some on the "new".
Last night I had a terrible experience because I was transferred FOUR times. On the 3rd transfer the CM started scolding me for not choosing the correct thing in the voice prompts. She said very hateful "ma'am, I can only make reservations for May, you are going to HAVE to listen to the menu when you call" I interrupted her to tell her I had been transferred to her, but she did not care. So frustrating.
Isn't there any possibility we will ever be able to book ADRs online? Maybe at least view what is available? I feel like I am really wasting CMs time and I feel terrible for that, but they really leave me no choice.
Am I the only one this is happening to? I am calling twice a day to try to get cancellations for CM (June 10-17) and about 1/2 of the time, the CM tells me this and then transfers me. One CM actually explained it to me last night that they are in the process of changing systems and some people are on the "old" system and some on the "new".
Last night I had a terrible experience because I was transferred FOUR times. On the 3rd transfer the CM started scolding me for not choosing the correct thing in the voice prompts. She said very hateful "ma'am, I can only make reservations for May, you are going to HAVE to listen to the menu when you call" I interrupted her to tell her I had been transferred to her, but she did not care. So frustrating.
Isn't there any possibility we will ever be able to book ADRs online? Maybe at least view what is available? I feel like I am really wasting CMs time and I feel terrible for that, but they really leave me no choice.