We stayed at the HRH from 7/17-7/18 and loved this hotel. Last year we were at the PBH, but the whole family liked the HRH better. My daughters (11 and 15) loved the theming and I liked the location.
We had reserved the cheapest level of room and notified them that we would be a late arrival. When we got there around midnight, they had assigned all rooms with 2 Queens (we're a family of 4). We were upgraded to concierge level at no charge. We were in room 7125 with a King, a pull out sofa and they brought in a fold down. We thought this was a great trade off. Less space but free food in the concierge lounge. We had breakfast, snacks during the day, free drinks and light dinner offerings in the evening. The food was constantly being replenished. Overall great service and friendly people.
The front desk actually sent a gift (fruit tray, chocolate candy tin and smiley face bracelet) as a thank you for not complaining. And we actually thought they were doing us a huge favor with the upgrade.
Would definitely stay here again even without the upgrade.
We had reserved the cheapest level of room and notified them that we would be a late arrival. When we got there around midnight, they had assigned all rooms with 2 Queens (we're a family of 4). We were upgraded to concierge level at no charge. We were in room 7125 with a King, a pull out sofa and they brought in a fold down. We thought this was a great trade off. Less space but free food in the concierge lounge. We had breakfast, snacks during the day, free drinks and light dinner offerings in the evening. The food was constantly being replenished. Overall great service and friendly people.
The front desk actually sent a gift (fruit tray, chocolate candy tin and smiley face bracelet) as a thank you for not complaining. And we actually thought they were doing us a huge favor with the upgrade.
Would definitely stay here again even without the upgrade.