***Help us gather information on Disney's policies on dogs at resorts***

Discussion in 'Disney Resorts' started by Lynne M, Oct 18, 2017.

  1. Ensusieasm

    Ensusieasm DIS Veteran

    Joined:
    Feb 14, 2013
    Messages:
    2,075
    These are very good questions for Disney Management. Let us know if you get an answer.
     
    BriLovesDisney and oceanscape like this.
  2. Maxie86

    Maxie86 DIS Veteran

    Joined:
    Apr 15, 2006
    Messages:
    1,303
    I asked a YC CL concierge if dogs are allowed on the floor and she said yes but they can't go in the lounge or any food areas. They can stay unattended in the room for 7 hours. They haven't had any check in yet so they don't know what to expect. She also said dogs are welcome in any YC room. They have a grassy area near the quiet pool for them.
     
  3. Avatar

    Advertisement


  4. P'colaBeachBum

    P'colaBeachBum Go 'Noles!

    Joined:
    Dec 31, 2010
    Messages:
    1,358
    Since the other thread was locked I hope BaronLaw doesn't mind if I share his post here.

    I finally received a call back from Sarah at Disney World with the answers to my emailed questions. I need to emphasize that she was very respectful and seemed to at least convey concern on the phone.

    She advised that she was not able to provide the answers in writing, as she had promised. She could only relay verbal answers.

    At each and every answer, I sought clarification but, with few exceptions, she only repeated answers. She seemed to be reading from a prepared list of written answers.

    I had asked why Disney World used to cite health and safety as their rational against non-service dogs in their resorts but now do not not have those concerns. Specifically, I asked what changed in the interim to cause Disney to now allow non-service dogs in some of their resorts. Sarah advised that Disney World takes the health and safety of their guests very seriously. This didn't answer the question.


    I had asked about the lack of size and breed restrictions and the potential danger that could ensue. Sarah advised that Disney is ready for dangerous contingencies -- onsite Security and Animal Control.

    I had asked what well-behaved meant. Sarah did not have a specific answer aside from stating that owners are expected to control their dogs. She stated that consequences would be removal of the dog. If there are no facilities for removing the dog, the guests would be expected to leave. She did not advise on what particular infractions would lead to these penalties.

    I had asked about prevention of fleas and ticks. Sarah advised that rooms would be deep-cleaned. I told her that a deep-clean may not remove all fleas/ticks. She advised again that Disney would conduct deep-cleans of the rooms.

    I had asked about the enforcement of the unattended seven hour limit on dogs in the rooms. I specifically noted that there doesn't seem to be a realistic method for enforcing this rule. Sarah advised that Disney is able to track time on unattended dogs but was unable to reveal exactly how Disney will track guests that leave dogs in their rooms unattended.

    I asked about the enforcement of the 30 minute rule on addressing loud dogs. When speaking with Sarah, I told her that it was simply very unrealistic to expect anybody to come back if they are off-site within 30 minutes. She advised that if transportation was preventing a guest from coming back to a resort within the time limit, Disney will allow room for error and not strictly enforce a 30 minute time limit. If a guest proceeds to enjoy additional attractions after being asked to return to address a loud dog, then the 30 minute time limit will be strictly enforced.

    She did advise that the 30 minute timer starts from the time a Guest is informed of the situation. She wasn't able to provide specifics of what the penalties were.

    I had asked about Dogs not being allowed in public spaces and the ability of Disney World to enforce this. She advised that Cast Members will be available and proactive in preventing dogs from being taken into food courts, public paths, etc. She could not answer whether this meant an increase in Cast Members, their redeployment, etc.

    She advised that most of the feedback has been opposition to the policy and said there was no guarantee that the trial period would last a full year.

    Those were the answers. Unfortunately, they were mostly vague and did little to inspire confidence. The only alternative is just to avoid these resorts and cross our fingers that that additional resorts are not added later.
     
  5. dwdeb

    dwdeb Mouseketeer

    Joined:
    Mar 20, 2001
    Messages:
    226
    I just heard back a second time after sending a second email. Management has been excellent about following up, and both phone conversations were very good.

    Bottom line is they feel the contract that guests have to sign when they check in with their dog(s) is very clear, and that will be no reason for a guest to not understand what the policies are.

    The person I spoke with stated again, that cast members and their leads are aware of policies and will enforce and support the policies.

    Also said that guests that check in with dogs are given a map of where they can go with their(pet) dog.

    I wish I felt more confident that this dog friendly will not negatively impact guests.
    We are visiting WDW ( without our two dogs) over Xmas, then again for a couple of weeks in Jan, and in March.
    It will be interesting to see how many dogs we see while we're out and about doing our favorite thing; resort hopping.
     
    Last edited: Oct 25, 2017
  6. Ouida

    Ouida Mouseketeer

    Joined:
    Aug 1, 2017
    Messages:
    167
    How long before guest communications contacted you? Anyone been or there now to shed some light on the subject. Thanks
     
  7. RPM1214

    RPM1214 Earning My Ears

    Joined:
    Oct 11, 2017
    Messages:
    70
    The information they release is so conflicting---I just asked via the online chat with a CM about the pet policy because we are thinking of adding a night to our August trip and staying at AOA. They said pets would be only allowed in the end buildings. When I asked what that meant, they said Nemo and Cars not Little Mermaid which was where we were thinking of staying.
     
  8. cakebaker

    cakebaker DIS Veteran

    Joined:
    Jun 27, 2013
    Messages:
    3,834
    The end buildings would be Cars and Little Mermaid, not Nemo. They're not going to use both suite sections. I'd call back and not rely on chat. I wasn't talking to the regular guest services. This was a return call for a letter I had written.
     
  9. fhtpdw20

    fhtpdw20 DIS Veteran

    Joined:
    Sep 26, 2006
    Messages:
    806
    I just received a phone call in response to email on pet policy. The results of that conversation are: few animals have checked in so far, cast members have been given more training, and one guest in AOA was asked to leave in response to barking dog. The Magical Express will require crates to be on the floor. If too many crates at one time presents a safety issue, the guests will have to wait for next bus.
     
    Cotillard, Mome Rath and sponica like this.
  10. Novatrix

    Novatrix Dreamfinder-in-Training

    Joined:
    Oct 17, 2017
    Messages:
    100
    Just completed a 1 night stay at Art of Animation with two dogs last week. We were in the Little Mermaid rooms in building 7 on the first floor. During our visit we noticed 3 other families with dogs, and two of them we were also able to identify as also being located in building 7 on the first floor.

    During the check-in process, the cast member had a laminated list which he referred to for the procedures, but I noticed that he forgot to ask for the proof of vaccinations for the dogs. I was required to sign the pet policy document acknowledging that if the dogs caused disruption or were left alone for too long we would be required to leave. During the check-in process I was asked what breeds of dog we had, so they may be collecting this information for future policy making purposes.

    I was given a map with the pet relief areas, but there were no specific areas that we needed to keep the dogs during walks as long as they were not in the pool, food or laundry areas. We were also given a sign to hang on the door to indicate whenever pets were present in the room, irrespective of whether or not owners were present as well. Did not like this signs construction, as it kept flying off the door handle, but wedging it on top of a "privacy please" sign seemed to resolve the problem.

    Finally, we were given a care gift bag for the dogs which contained food and water bowels, a place mat for the bowls, a bandana and a potty bag carrier with a full roll of potty bags to pick-up after the dogs.
     
  11. Mamapapa

    Mamapapa Married to a Disney-Hater... :(

    Joined:
    Nov 25, 2007
    Messages:
    498
    Does anyone know if Boardwalk is accepting dogs? My husband is very allergic (much to the dismay of our kids) and we have a trip next Aug, just need to know if I need to make sure to request a non-dog room. We would like to avoid a trip to the ER if we can. Thank you!!
     
  12. shoreward

    shoreward DIS Veteran

    Joined:
    Jun 25, 2014
    Messages:
    1,500
    Currently, the only Epcot resort that accepts pet dogs is the YC. Of course, service dogs are accepted at all of the resorts. During the hurricane, guests were allowed to bring pet dogs with them to all resorts. You can request a "deep cleaning," of the room, if you have any concerns.
     
  13. tinkerdorabelle

    tinkerdorabelle DIS Veteran

    Joined:
    Mar 7, 2001
    Messages:
    1,969
    It seems to work well in Universal, and now WDW is allowing pets, that's awesome and good info to know! Right now I understand it's YC and Port Orleans?
     
    Last edited: Jan 3, 2018
    anniebananie likes this.
  14. Sarahraegraham

    Sarahraegraham Mouseketeer

    Joined:
    Aug 8, 2016
    Messages:
    310
    If you end up staying with your pet at WDW please report back actual experiences and first hand accounts, as that is the purpose of this thread rather than opinions in favor or against. :)
     
  15. tinkerdorabelle

    tinkerdorabelle DIS Veteran

    Joined:
    Mar 7, 2001
    Messages:
    1,969
    There actually is a question in there, I asked if this was Only YC and Port Orleans? I see some others putting other resorts also? Great to know all this! Woohoo
     
    Gryhndmom likes this.
  16. Sarahraegraham

    Sarahraegraham Mouseketeer

    Joined:
    Aug 8, 2016
    Messages:
    310
    tinkerdorabelle likes this.
  17. Cotillard

    Cotillard DIS Veteran

    Joined:
    Jun 22, 2010
    Messages:
    565
    Yes. Plus the Cabins at Ft. Wilderness and Art of Animation:dogdance: Taking our pups to the Cabins next week!
     
    tinkerdorabelle and anniebananie like this.
  18. mousemamma

    mousemamma Mouseketeer

    Joined:
    Mar 6, 2011
    Messages:
    236
    Just chatted with a cast member about which resorts allow pet dogs at this time. Our children have severe dog/cat allergies so I wanted to avoid those locations if possible. (Service animals are allowed anywhere I believe). She said..

    ......The following resorts & room types allow for dogs at this time:
    Port Orleans Riverside; Standard & Garden Rooms
    Art of Animation; Cars & Little Mermaid Rooms
    Yacht Club; Garden & Lagoon Rooms and
    Fort Wilderness Cabins Loops 2200 & 2300.
     
    tinkerdorabelle likes this.
  19. tinkerdorabelle

    tinkerdorabelle DIS Veteran

    Joined:
    Mar 7, 2001
    Messages:
    1,969
    I'm sure they will do the same as any other place that allows pets, like Universal who has allowed pets in their 3 main resorts for as long as I can remember. My husband and I in the past before we got our RV, traveled regularly with our little Yorkie into hotels including Universal resorts, (did not have anyone to watch her and bad boarding experience). Both of us have allergies to "nonhypoallergenic" dogs with my DH getting asthma. We never had any issues with allergies, as hotels that allow dogs in our experience deep clean the rooms. Never had or saw any problems in hotels with pets as far as safety issues, etc. We also used many SPG hotels, Westins, Sheratons, etc., which allow pets all throughout Florida and have always had great experiences, never issues with allergies, smells, dogs all over, loud dogs, barking, etc. We ourselves always kept our dog away from people as much as possible, walked her in quieter areas, usually there are areas specified to walk your pets, etc. I'm sure Disney will do the same.
     
    Last edited: Jan 7, 2018
    Gryhndmom likes this.
  20. Stefani P.

    Stefani P. Mouseketeer

    Joined:
    Apr 27, 2016
    Messages:
    244
    And is it still just the 4 resorts allowing pets?
    Port Orleans
    Wilderness
    AoA
    Yacht

    I have severe allergies so best to avoid. And about to book a trip!
     
  21. Gryhndmom

    Gryhndmom Can't I just live at Disney ?

    Joined:
    May 21, 2012
    Messages:
    1,205
    For right now it seems to be just the four mentioned above that allow non-service dogs. Keep in mind that service animals are allowed at all resorts per ADA law.
     
    LilyWDW, Stefani P. and LSUmiss like this.

Share This Page