I had called her on a listing that was showing available on the website. She was quick to respond, but mentioned it had "just been sold" and apologized. I found it odd and a little bit of a bait and switch. Nothing bad to report other than I thought this to show lack of attention to detail, so I marked her off my list and moved on.We submitted an offer through Rachel. Emailed her at 9am, she responded with it being accepted by 10:15am. Had docs the next morning and was sent for rofr three days later. We are currently two weeks in on the wait. Thus far, all has been great with her. Only odd thing is that this particular contract is still listed with no sale pending designation. I'm not concerned but that does show that the website isn't completely up to date.
I had called her on a listing that was showing available on the website. She was quick to respond, but mentioned it had "just been sold" and apologized. I found it odd and a little bit of a bait and switch. Nothing bad to report other than I thought this to show lack of attention to detail, so I marked her off my list and moved on.[/QUOT
nothing but positive. she had my counter offer reviewed withing 10 min and a deal finalized within 20. We are now past ROFR. I have seen many sites that don't update inventory immediately, and many well priced listings are having multiple offers reviewed, but sites don't tell you that (nor should they). No seller wants the listing marked as sold until things are official and contracts are signed.
I crossed them off of my list after submitting a bid through the website and never hearing from them other than the automated "thank you for your interest, we'll be in touch" email. I don't know whether it was because my offer was just way too low for consideration or if it just got lost in the shuffle. The contract is still listed on the website but I have since moved on and have already closed on a similar contract thru another agency. I just didn't want to bother with a business that lacks the courtesy of replying.I had called her on a listing that was showing available on the website. She was quick to respond, but mentioned it had "just been sold" and apologized. I found it odd and a little bit of a bait and switch. Nothing bad to report other than I thought this to show lack of attention to detail, so I marked her off my list and moved on.
I find an automated response to a bid is really unacceptable! Even if your offer was way too low, everyone deserves the courtesy of a response! On top of that, if it were me, I'd reach out personally to apologize and hopefully keep a future customer. When my patronage isn't valued (and believe me, I'm not a 500 point buyer by any means) I move on... I know my deals aren't the big money makers, but they're a big commitment to me and should be to whomever works with me. Just my .02I crossed them off of my list after submitting a bid through the website and never hearing from them other than the automated "thank you for your interest, we'll be in touch" email. I don't know whether it was because my offer was just way too low for consideration or if it just got lost in the shuffle. The contract is still listed on the website but I have since moved on and have already closed on a similar contract thru another agency. I just didn't want to bother with a business that lacks the courtesy of replying.
I don't mind the automated response that just acknowledges that an electronic communication has been received. It was the lack of follow through that irked me. It was no great loss for me. I actually found a better contract, so I'm happy. It just soured me on using that agency in the future.I find an automated response to a bid is really unacceptable! Even if your offer was way too low, everyone deserves the courtesy of a response! On top of that, if it were me, I'd reach out personally to apologize and hopefully keep a future customer. When my patronage isn't valued (and believe me, I'm not a 500 point buyer by any means) I move on... I know my deals aren't the big money makers, but they're a big commitment to me and should be to whomever works with me. Just my .02
I had a similar experience with another resale company (Fidelity, which I know a lot of people like). I made an offer online, then I even called right away. It was a contract I knew would probably go fast. I spoke with a woman that said it was another broker's listing so she transferred me to VM. I left a voicemail at like 1pm, and then...didn't hear anything until a generic email like 36 hours later thanking me for my interest but that a sale was pending on that listing. Annoyed me, so I crossed them off my list.I crossed them off of my list after submitting a bid through the website and never hearing from them other than the automated "thank you for your interest, we'll be in touch" email. I don't know whether it was because my offer was just way too low for consideration or if it just got lost in the shuffle. The contract is still listed on the website but I have since moved on and have already closed on a similar contract thru another agency. I just didn't want to bother with a business that lacks the courtesy of replying.
That has happened to me with literally every seller out there. Some hot listings sell quickly.I had called her on a listing that was showing available on the website. She was quick to respond, but mentioned it had "just been sold" and apologized. I found it odd and a little bit of a bait and switch. Nothing bad to report other than I thought this to show lack of attention to detail, so I marked her off my list and moved on.
She (or someone representing her) posts frequently on another DVC board and they've been posting as recently as this morning. If Rachel isn't available to answer emails, someone from the company should be. That's the reason I wrote them off after hearing nothing from them. It was obvious that business was being conducted as usual but they weren't interested in responding to my offer. Their loss because I ended up purchasing two VGF contracts this spring and at least one of them could have been through their agency.I've been very frustrated with this resale company. I got the automated response and a bit later a positive response from Rachel about my full asking price offer. She said she'd start creating the contract right away, and then... crickets. I've heard nothing from her for 10 days, and she did not reply to a polite follow-up email I sent about 5 days ago.
I wonder if she's great about following through if/when a deal is going to go through, but she just can't be bothered to reply otherwise. Or maybe she's suddenly unavailable for personal issues and I'll hear from her eventually. But I have little hope of hearing back on this contract now, so moving on....
She (or someone representing her) posts frequently on another DVC board and they've been posting as recently as this morning. If Rachel isn't available to answer emails, someone from the company should be. That's the reason I wrote them off after hearing nothing from them. It was obvious that business was being conducted as usual but they weren't interested in responding to my offer. Their loss because I ended up purchasing two VGF contracts this spring and at least one of them could have been through their agency.