HARD ROCK HOTEL INFO, FAQ and more........

Discussion in 'Universal Orlando Resorts & Hotels' started by schumigirl, Mar 23, 2016.

  1. pattyw

    pattyw DIS Veteran

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    Are you there now? We love Nan!:love: She is the sweetest person!
     
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  2. KateSpade79

    KateSpade79 Earning My Ears

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    At HRH now staying on club level. We found out upon check in that the lounge is being renovated/expanded. Our first 2 days the regular lounge was open and today it moved to a ballroom off the 3rd floor lobby. It would have been nice to know this ahead of time because it might have changed our mind (not sure??). It is not a huge deal but it really changes the convenience of it....especially if you want to take food to your room. This is our first trip staying here and ever staying club level and even though it was small I liked it much better than the ballroom with no character or fun. I didn't ask how long the renovations will take but will ask tomorrow.
     
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  4. Koz

    Koz DIS Veteran

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    We wrapped a stay from Aug 23 to the 31 at HRH, Club Level, Room 7134, and had a blast. Our room was awesome, save for the lone palm tree that's taken over most of our window overlooking the pool. Not a big deal, as you could still see the pool and had an awesome view of the parks and the light show/fireworks. The staff on club level exceeded our expectations. Everyone was friendly and looking to go out of their way for you. Special shout out to Nann of course. I was worried about not getting a deluxe 2 queen room on Club Level as it meant that we had to use a rollaway bed, but it really didn't matter as the extra bed wasn't in the way at all. Looking back at my folio now I just noticed that they never charged us for the bed. During our stay, the guest count was probably 80% Brits, 15% Brazilian and 5% other, including us. It was such a calm, relaxing, vibe at the hotel, where everyone just seemed to go with the flow. Offerings at the Club lounge were great, though I called out at least one person a day for using their hands and not the utensils- the best one being a teenage girl who was "sniffing" the fresh whip cream at desert hour.
    We used Yeti cups to bring our own alcohol down to the pool, and had different meals from the quick serve location over several days- we enjoyed the food. It was never difficult finding seating near the pool and the lifeguards really did a great job of keeping everything in order. There's one head pool guy in a black shirt who walks the property like a sentry, and he really takes his job seriously. It shows in the way those under him run the pool deck throughout the day.
    The convenience of staying so close to the parks cannot be overlooked. The fact that after leaving hotel property it took you less than 5 minutes to make it to the park was just awesome.
    Check in and out were a breeze, and thanks for advising me to register for Rock Royalty in advance. It helped. Was also great that the hotel honored our request for pool facing, away from elevators and vending. In fact, we were the last room at the end of the hall, closest to the stairs which were never used by anyone.
    Thanks to everyone for providing info and tips along the way, as they really helped in making our stay a great one. Probably going to take a year off before going back, as we don't want to make it feel as though we are doing the same thing over again in a short timeframe, but we will absolutely be back!
     
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  5. DisneyLifePapioNe

    DisneyLifePapioNe DIS Veteran

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    Sounds like you had a wonderful time!!!

    Did you take any pics of your room you could post please I’m trying to remember if this is a room we once stayed in maybe it was 7124?
     
  6. DisneyLifePapioNe

    DisneyLifePapioNe DIS Veteran

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    Understand your feelings 100%

    The HR Lounge has needed an update for sometime now IMO, this is great to hear.
     
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  7. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

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    It certainly has..........:thumbsup2
     
  8. DisneyLifePapioNe

    DisneyLifePapioNe DIS Veteran

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    This lounge thing has me excited and curious, I had to call a friend inside to get a little more info. Supposed to be 2-3 weeks if that, at this point, and making some physical changes to gain more seating, walls will be moved or removed, new appliances to be installed as well.
     
    Last edited: Sep 5, 2018
  9. Koz

    Koz DIS Veteran

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    Having just been in the lounge, I'm wondering what they have in mind as seating was already pretty tight, unless of course they planned to take over space on either side of the lounge. I thought that the space to the right of the lounge doors was access to the freight elevator. Looks like we just made it in right before the renovation.
     
  10. pattyw

    pattyw DIS Veteran

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    We'll be checking in on 9/27:cool1:- excited to see what's in store for the lounge!
     
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  11. cheerbaybee

    cheerbaybee Mouseketeer

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    Thanks for the update on the club lounge!! We will be staying there December 19th and I am really interested in what the have in store. We stayed there last year and found the lounge super small. There was no way we were getting a seat during peak times ( breakfast, evening). I just wonder where exactly there is room to expand? Does anyone have any ideas where it could expand to? The Portofino lounge is huge with two additional rooms for extra seating.

    Excited to hear about the changes!
     
  12. Koz

    Koz DIS Veteran

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    One thing I did notice during our recent stay was that during busy times, people were really good about eating and then getting up when they saw others standing. Nobody monopolized tables or otherwise held them for unreasonable periods of time. It was quite refreshing to see actually.
     
  13. DisneyLifePapioNe

    DisneyLifePapioNe DIS Veteran

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    What I was told was that they didn’t want to go out further than what the lounge already is so they are reshaping the lounge within the perimeter as you know it already, anxious to see what actually is done!!!
     
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  14. pattyw

    pattyw DIS Veteran

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    We stopped by the HRH today to have lunch at The Kitchen. I talked to the concierge in the lobby- that also work up in the lounge at times. They said that they are taking out the couches in the back- taking out the wall divider where the computers are and putting in a counter area and standing tables. They are supposed to reopen later next week. So, yep- not an expansion, but a redo. Can't wait to see it on the 27th!:thumbsup2
     
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  15. karaintn

    karaintn Mouseketeer

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    Any update on the Club Lounge? Is it back open yet? Thanks in advance!
     
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  16. pattyw

    pattyw DIS Veteran

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    We're checking in on the 27th - will update and if the lounge is back on the 7th floor- will share pictures!
     
  17. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

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    Some Club Lounge pictures.......We were very kindly given access to the HRH Club Lounge on the 7th floor now it has had a it`s little revamp.

    It is the smallest of the Deluxe hotels Club Lounges, but the added bench seats make it appear slightly more spacious.

    Will put them in first post too.........:thumbsup2


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  18. DisneyLifePapioNe

    DisneyLifePapioNe DIS Veteran

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    Thanks for the photo update, looks like all they did was take out the couch/bench in the corner and took one portion of a wall out and put a counter top in. Really it looks like maybe 2-4 seats actually gained. I know we’re on HR thread but have you had any new info on the RP lounge refurb? Will you be there when it’s done or will it be after you leave? Also looks like a new beverage machine?

    Thanks Carole!!!
     
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  19. schumigirl

    schumigirl It's a bit of a roodie doodie word for lady parts

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    You are welcome.

    Yes, new coffee machine that is very popular........I think I’m always surprised how small that Lounge is!

    They’re doing good with RP refurb. No definite date being publicly released as to completion date.
     
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  20. Koz

    Koz DIS Veteran

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    Nice Job, HRH. I think that taking out the couches was a good thing. They always appeared to be dirty and "sagging" if that makes any sense. The new touches are much cleaner. It's a small lounge but very efficiently run, and in the week spent there it seemed as though guests were very respectful when it came to giving up a table if they were done.
     
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