ECV break down in park

To put it on a motorized cart and take it out to the persons car with security pushing the person in a wheelchair. The fact that it is a very large park makes it even more important for them to do something like this than a smaller park like Disneyland, not less.

So now they have to supply a motorized cart, and at least two people for someone's personal ECV that broke down? It's not a medical emergency, is it?
 
So now they have to supply a motorized cart, and at least two people for someone's personal ECV that broke down? It's not a medical emergency, is it?
I think it is perfectly fair, the parks are designed in a manner that makes it impossible for someone who has their own ECV to get it out of the parks on their own (depending on needs) if the ECV breaks down. In the case I cited, they had one of the many nurses and a member of security handle it, both of which are assigned to be roaming and assist those in need, so no one had to leave their post to handle the issue.

And if a person can't get out of the park on their own power, then they technically would be stuck in the park and unable to get food, water, etc. and so, yes it is a medical emergency or will become one very quickly if not handled in an appropriate manner.
 
You appear to think each Disney park should have multiple "spare" CMs available to perform as personal escorts in case a guest with a mobility device has a breakdown.

It was great that Disneyland did that for one customer.
 
They do that type of stuff frequently at Disneyland and yes there are always extra CMs available to provide escorts, for example if you have rented a wheelchair, they will have security escort you out to the parking lot Tram/bus upon request if you can't walk out there.

There is no reason Disney World can't do the same.
 
They do that type of stuff frequently at Disneyland and yes there are always extra CMs available to provide escorts, for example if you have rented a wheelchair, they will have security escort you out to the parking lot Tram/bus upon request if you can't walk out there.

There is no reason Disney World can't do the same.
My experience at Disneyland - well, full Disclosure California Adventure - was not at all as you describe. For whatever reason, the offsite ECV i was renting died while i was on a tour (so, accompanied by a CM.) I had to propel it by using a crutch as sort of a paddle, to the ECV rental area.

while it may be possible for a single Security CM to wheel a guest out of a park, you expect multiple CMs and equipment to be readily available to maneuver guests with broken-down equipment potentially out of the MK, up the monorail ramp or down the ferry dock, across Seven Seas Lagoon, beyond the TTC, under the road, to their vehicle in the HP section.

That's unreasonable. Not as unreasonable as this hyperbole
And if a person can't get out of the park on their own power, then they technically would be stuck in the park and unable to get food, water, etc. and so, yes it is a medical emergency or will become one very quickly if not handled in an appropriate manner.
but still inane.
 
It is not unreasonable for there to be a viable solution and if someone is by themselves in the park and has a breakdown, it is not unreasonable to expect Disney to have the ability to assist with getting them out of the park and back to their vehicle, due to the unique design of theme parks anything short of that would be negligence.

The issue may have been that yours was a rental, Disney expects the rental companies to enter the parks to handle broken equipment.

You may think my point as to how it would be considered a medical emergency is inane, but it really isn't, it is the honest truth.

And consider how many cast members show up when someone faints in the park and how many of them spend several hours with the person. I had a friend once who fainted in Disneyland, there were at one point 20 CMs, including the president of the resort. I would say about 5 of them spent near 3 hours with us, so I really don't buy into the idea that Disney can't spare a cast member for an hour.

An no, they wouldn't need to navigate the monorail, ferry, etc., they would use their own transportation (i.e. vans, golf carts, etc.), which would dramatically reduce the transit time to the vehicle down to around 30 minutes or so. The person would get escorted back stage to the waiting vehicle and then transported to their car if time was indeed an issue. The point is the motorized cart would be used to transport to and from this vehicle as needed. There are many viable options to assist with this and yes, Disney should indeed do so.
 
It is not unreasonable for there to be a viable solution and if someone is by themselves in the park and has a breakdown, it is not unreasonable to expect Disney to have the ability to assist with getting them out of the park and back to their vehicle, due to the unique design of theme parks anything short of that would be negligence.

The issue may have been that yours was a rental, Disney expects the rental companies to enter the parks to handle broken equipment.

You may think my point as to how it would be considered a medical emergency is inane, but it really isn't, it is the honest truth.

And consider how many cast members show up when someone faints in the park and how many of them spend several hours with the person. I had a friend once who fainted in Disneyland, there were at one point 20 CMs, including the president of the resort. I would say about 5 of them spent near 3 hours with us, so I really don't buy into the idea that Disney can't spare a cast member for an hour.

An no, they wouldn't need to navigate the monorail, ferry, etc., they would use their own transportation (i.e. vans, golf carts, etc.), which would dramatically reduce the transit time to the vehicle down to around 30 minutes or so. The person would get escorted back stage to the waiting vehicle and then transported to their car if time was indeed an issue. The point is the motorized cart would be used to transport to and from this vehicle as needed. There are many viable options to assist with this and yes, Disney should indeed do so.
You are so right on if someone faints or get hurt I had a lot of CM not just the CM around me but also the ones that made circle around me. And yes they do have vehicles back stage for guest use I have had a CM drive me somewhere 2 different time. Now someone alone with a broken down ECV might have to wait longer for a CM to push them to the front of the park the park where GR is ( GR CM where the ones that drove me both times) then they might have to wait for the CM that can drive them ( I know Ccollege program CM can not) to be able to drive them. So yes I do think Disney will help someone if there ECV breaks down out to there car it will more then likely take much longer then one would like. The actual drive dose not take long
 


Technically an ECV would be medical equipment, which legally to a certain degree is considered an extension of you. So one could also argue that your ECV breaking down is the same as you becoming ill.
 
Technically an ECV would be medical equipment, which legally to a certain degree is considered an extension of you. So one could also argue that your ECV breaking down is the same as you becoming ill.

While the FAA does, in fact, require that airlines fly most personal mobility devices at no additional charge as medical equipment, there is - to my knowledge - no other rule, law, regulation or requirement of any business to treat any personal mobility product as an "extension" of the user. Their use must allowed, but the maintenance and repair of the device is solely the responsibility of the user.

If we carry your argument to it's extreme, then WDW is also responsible if I run out of gas in my personal car while on property. They should tow my car, and transport me, to the gas station - at no additional cost to me, simply because I am on their property.

Anyone who owns a personal mobility device of any type is responsible for maintaining it in the best condition that they can. Things happen. Devices break down. And while it is unfortunate, it is not WDW's responsibility to cart a Guest's non-working mobility device around the property with the Guest. If they have done so in the past - at WDW, or any other Disney Parks location - that still does not set an expectation that they will do so every time in the future. Pixie Dust is not something you should expect, and is never guaranteed.

If my personal mobility device breaks down at WDW, I am fully prepared to either source parts and/or repairs as needed, and to get it out of the parks and back home again - on my own, without any assistance from Disney.
 
Mine was well maintained and I am prepared to fix or replace. The only thing I was lacking was basic info on vendors local to WDW that could assist or are even able to assist based on their relationship with Disney. I was able to move it but for the person who couldn't, a data sheet in guest services of local options would have been helpful. It was my fault I did not investigate beforehand. Trust me that will never happen again. I hope that anyone who cannot physically move their unit has a back up plan. Perhaps you could share yours for the benefit of those reading this thread.

And thankfully, I have seen CM's graciously help those with auto issues. Not their responsibility at all, but an action that was helpful to their guests. It could imply pixie dust or just a business that needs the vehicle of their property but either way the end result was positive.

Thanks!
 
Mine was well maintained and I am prepared to fix or replace. The only thing I was lacking was basic info on vendors local to WDW that could assist or are even able to assist based on their relationship with Disney. I was able to move it but for the person who couldn't, a data sheet in guest services of local options would have been helpful. It was my fault I did not investigate beforehand. Trust me that will never happen again. I hope that anyone who cannot physically move their unit has a back up plan. Perhaps you could share yours for the benefit of those reading this thread.

And thankfully, I have seen CM's graciously help those with auto issues. Not their responsibility at all, but an action that was helpful to their guests. It could imply pixie dust or just a business that needs the vehicle of their property but either way the end result was positive.

Thanks!
As for auto issues, it USED to be that Disney had a partnership with AAA (at least at Disneyland), where the following services would be offered by AAA free of charge to anyone who was parked in a Disney owned parking lot:
  • Change a flat tire with a spare
  • Jump start their vehicle
  • Lockout services
  • Provide 3 gallons of gas (you did pay for the gas though)
  • Replace a Battery (You pay for the battery)
  • Towing up to 7 miles or to the nearest AAA AutoCenter for repairs if no other service would address your issue
You did not need to be a member and aside from the gas or battery the services were completely free. I am sad to say I had to take advantage of such services on more than one occasion back when they offered them and needed them a couple of times after they stopped, luckily what I needed security was able to help with, but it isn't what it used to be.
 
... I hope that anyone who cannot physically move their unit has a back up plan. Perhaps you could share yours for the benefit of those reading this thread.

My situation is a *bit* different, in that my personal mobility device could theoretically be serviced by either a motorcycle repair shop, or even by some bicycle shops if they have the right setup; however I would only need to find a shop if the frame was bent or in need of welding. I carry a PDF in my phone of the parts breakdown and parts list from the manufacturer, as well as the toll-free number to order parts (including a new electrical hub motor and/or battery if required - the two items most likely to need repair/replacement at WDW - and I make sure I have the funds available to overnight those in). Unless the frame is bent, most repairs I can perform myself in a hotel room with the tool kit I carry; I can field strip my device down to a pile of parts with 3 Allen wrenches and a straight screwdriver, and I am capable of installing a new motor if required, adjusting the brakes, etc.

As far as getting the unit out of the Parks, and back to a hotel, I would either have to sit on the unit and "peddle" it with my feet (because of it's design, I can put both feet on the ground if needed) or a family member would have to push me out as I steered. If I was traveling solo, I would have to raise the handlebars to the highest height and walk it out - taking A LOT of very frequent breaks, as I can no longer walk far at all - but if I had no other choice, that is what I would have to do. (picture of my personal mobility device is below - full disclosure: I ride without the seat back typically)

Not everyone has the same kind of personal mobility device that I do. And not everyone has the skill set I happen to have to be able to maintain and repair their own unit, even if they have the exact same device. And the day will come when I can no longer travel solo, in case I need assistance. But I will always try to be as prepared as I can be, and I will try to make sure that I have a plan of some sort in the event that my device breaks down. It is literally my legs now, and I have no other choice.

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