DVC trip cancelled - without any notification

4evryoung

4evryoung
Joined
Aug 13, 2005
I cancelled my VGF June 7-11 with member services and had my 2021 points I borrowed returned to its use year. I also called and cancelled our flights with jet blue and was able to get a refund, not travel credit (I didn’t want $2,100 tied up til we can get back there next year). The rep I spoke with was excellent and cancelled with no problems and the wait time to get through to a rep was less than 5 minutes.
Looks as if U.S. airlines are being much more responsive than UK airlines on the refund front. Good to hear. Probably means they are keeping customer goodwill whilst our are not.
 

McCrae

DIS Veteran
Joined
Aug 29, 2009
Looks as if U.S. airlines are being much more responsive than UK airlines on the refund front. Good to hear. Probably means they are keeping customer goodwill whilst our are not.
They are also getting a healthy bailout which helps...
 

lorenni

DIS Veteran
Joined
Aug 27, 2012
Interesting to come back after a few weeks and see the snarky comments people feel compelled to make. I'd love to think folks are stressed due to Covid, but let's be real - the trolls have been on the disboards for years.

OF COURSE I knew the vacation wasn't happening. My flight had already been cancelled by the airline.

I had a Disney cruise cancelled in March at with less than 48 hours notice at 11pm with a 5am international flight the next morning. (Mine was the first cruise cancelled.) And there also I did not hear it from Disney - I heard it HERE and on Facebook. I cut DCL some slack because that first round of cancellations was strange for all of us. New territory. (Also, for what it's worth, I ended up with a MUCH better comp package from DCL because I waited for them to contact me instead of calling right away for a refund - sometimes waiting for Disney to make their move is the right thing to do.)

We're weeks/months into this. They can and should do better at communication. And as other have very reasonably pointed out, what we are asking for is a written record of what has happened with the points and what will/can happen with the points. It's a reasonable ask, especially when (as usual) we get different information depending on who we ask (website vs DVC rep vs disboards, etc).
 
  • Chuck S

    DVC Co-Moderator
    Moderator
    Joined
    Feb 6, 2000
    They can and should do better at communication.
    Member communication has never been their strong point, and given most Member Services CMs are working from home due to Covid, they really are pretty much out of the loop now, unless they have some sort of live Skype/Zoom briefings every morning. Corporate Presidents and Vice-Presidents really aren't used to dealing with guests on a regular basis. I'm sure the rank and file Guest Relations/Member Services CMs are likely almost as frustrated as we are.
     
    Last edited:

    wishicouldgomoreofte

    Mouseketeer
    Joined
    Oct 14, 2007
    I absolutely 100 percent agree. They send one when a reservation is confirmed. They send one when a reservation is modified. And they send one any other time a trip is cancelled. No exceptions now. If a trip is cancelled, send the email. Plain and simple. Cancel, send it.

    They don't guarantee the reservation is made until that reservation confirmation email is sent. When they cancelled a trip and didn't send an email, I emailed MS and requested they send one, which they did.
    I have been a member since 2007. You are getting a lot more emails about reservations than I am. I rely on my dashboard to be up-to-date, and point tracking in my account. Email confirmations I am not getting is not what I am relying on.
     

    lovin'fl

    DIS Veteran
    Joined
    Jun 7, 2011
    Cancelling a week out is unacceptable. WDW cash resies get 3 weeks notice. Is it too much to ask that DVC also get 3 weeks notice. I have June 10th arrival at HHI. Need to make plans. Wish they would let me know either way...resort will be open or closed.
     

    Sandisw

    DVC Forums
    Moderator
    Joined
    Nov 15, 2008
    Cancelling a week out is unacceptable. WDW cash resies get 3 weeks notice. Is it too much to ask that DVC also get 3 weeks notice. I have June 10th arrival at HHI. Need to make plans. Wish they would let me know either way...resort will be open or closed.
    Do you think they don’t want to in case they get to open sooner than the park?

    Getting a DVC room back isn’t the same as a cash room. How would you feel if they canceled now and next week found out they will open?

    Is there a reason you are not canceling on your own?
     

    McCrae

    DIS Veteran
    Joined
    Aug 29, 2009
    Cancelling a week out is unacceptable. WDW cash resies get 3 weeks notice. Is it too much to ask that DVC also get 3 weeks notice. I have June 10th arrival at HHI. Need to make plans. Wish they would let me know either way...resort will be open or closed.
    Really? You have totally unrealistic expectations. what difference does it make if they give you 1 or 3 weeks notice? This has hardly come as a surprise
     

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