There is a recent interesting podcast about gig workers. Their example was Disney phone CMs.
The podcast is on NPR - Planet Money "Call Center Call Out"
https://www.npr.org/2020/09/29/918195277/call-center-call-out
The podcast is on NPR - Planet Money "Call Center Call Out"
https://www.npr.org/2020/09/29/918195277/call-center-call-out