Same here this morning. Took 2 hours to make a 1 day reservation at the tail end of an existing reservation to extend it . At every step of the way got the "Service can not be completed" , or a random log out . Sometimes I would get all the way to the end , and it never would go through . Sometimes I would just be hung in limbo somewhere in between . THREE times I got past the borrow stage , only to loose it ...........even though the borrow went through. Yep, borrowed points 3 times and had the points in the account for use, but no room to show for it. Then I had to wait for the system to put the points back into the account, because it would not let me book otherwise. The points were lost somewhere in the DVC MS abyss . Sometimes the room would disappear as unavailable, only to pop back up available . Even then I could NEVER get to the actual confirmation page ............but I got close MANY times !!!!
Finally had to call in. CM had me all done in 5 minutes . I am just glad we got the room we needed for an extra night ..........athough I thought it was a goner many times !
CM , didint even want to discus the website issues .............guess its well known right now that the website is a joke , and they get many complaints about it. CM was just trying to help me as fast as possible , and move on to the next disgruntled web user !
Its an embarrassment how bad this DVC booking site is . Even better is that we are paying for this !!! What kind of IT dept do they have ??? Thinking they must reside in AK .
On the other hand ........had to make a cash reservation at Coronado Springs after I was done with the DVC booking travesty . Took me all of 5 minutes start to finish to book what I needed.
Guess the cash paying customers get better website function than the DVC members who already have there $$$ in hand by the mouse.
Glad I didn't have some hard to get DVC reservation , as I definitely would not be seeing that in my dashboard right now !
Its starting to get old ...........
Come on Disney ...........your better that this !