Jhalkias
<font color=darkgreen>DIS Geek<br><font color=indi
- Joined
- Jan 13, 2001
On Monday, I wrote an email to the podcast crew for my upcoming trip (we leave tomorrow for WDW) and said in that email that I hoped they could answer it for me before we leave, hoping it was not too late for the Tuesday show.
I wanted to know if there was anywhere onsite, at the parks, etc. where you could do an online check in for an airline (we are flying SW), without heading back to the resort in the middle of the day to do so. We leave on Monday, and I need to check in on Sunday. If you have ever flown SW, you know you want to get that "A" boarding pass to make the cattle call for SW airlines.
Well, my email did not make it on the show - I knew it was a bit of a longshot anyway.
Then I get a call at the office this afternoon. My MIL (who picks up our daughter from school and stays with her until we get home) told me some guy named Bob from "Disney" had just called. She told me she could not understand what he was trying to tell her (the dog was being bad, and my daughter was chasing the dog around the house), and she was on the phone where she could not hear him well.
I was confused until she said that he told her he was calling from some show, and that he was trying to answer a question I had.
The light bulb went off.
My MIL knows nothing about the internet, podcasts, or computers. Bob was trying to explain all this to her, confusing her even more. Then Bob tried to give her his phone number for a call-back, and she told me he had to repeat it several times with the dog barking, the chaos, and of course I am sure Bob's accent.
When she told me all of this and I hung up, I just started laughing and laughing, thinking about the "train wreck" of Bob trying to explain the Podcast and who he was to my MIL.
I called Bob on the way home, and he was as nice as could be. I asked him if my MIL and he had a "train wreck" and he laughed . . . He told me I had better get her a phone she can hear on.
Bottom line, he had a great suggestion, and had gone to the trouble to call SW airlines to ask what to do. Even though you have to check in, you do not have to bring the printed boarding pass to the airport, as long as someone has checked you in . Bob suggested I call someone back home with access to a computer and have them check us in. We can then get our boarding passes at the airport, and even better never have to leave the parks. I am going to have our college age son do that for me.
I just wanted to say that Bob made my day with that call. Doing something like that, and caring like he did is why I keep using DU whenever I need a travel agent, and why I love these boards.
You guys at Dreams, and the gang on the Podcast do what I love about Disney when they do it right - you surprise and delight people by going above what would ever be expected.
Thanks guys, and thanks Bob, if I see "Cartcam" when we are at the parks, I will be sure to stop and say hello, and if not, I will see you guys on the 6th of December.
I wanted to know if there was anywhere onsite, at the parks, etc. where you could do an online check in for an airline (we are flying SW), without heading back to the resort in the middle of the day to do so. We leave on Monday, and I need to check in on Sunday. If you have ever flown SW, you know you want to get that "A" boarding pass to make the cattle call for SW airlines.
Well, my email did not make it on the show - I knew it was a bit of a longshot anyway.
Then I get a call at the office this afternoon. My MIL (who picks up our daughter from school and stays with her until we get home) told me some guy named Bob from "Disney" had just called. She told me she could not understand what he was trying to tell her (the dog was being bad, and my daughter was chasing the dog around the house), and she was on the phone where she could not hear him well.
I was confused until she said that he told her he was calling from some show, and that he was trying to answer a question I had.
The light bulb went off.
My MIL knows nothing about the internet, podcasts, or computers. Bob was trying to explain all this to her, confusing her even more. Then Bob tried to give her his phone number for a call-back, and she told me he had to repeat it several times with the dog barking, the chaos, and of course I am sure Bob's accent.
When she told me all of this and I hung up, I just started laughing and laughing, thinking about the "train wreck" of Bob trying to explain the Podcast and who he was to my MIL.
I called Bob on the way home, and he was as nice as could be. I asked him if my MIL and he had a "train wreck" and he laughed . . . He told me I had better get her a phone she can hear on.
Bottom line, he had a great suggestion, and had gone to the trouble to call SW airlines to ask what to do. Even though you have to check in, you do not have to bring the printed boarding pass to the airport, as long as someone has checked you in . Bob suggested I call someone back home with access to a computer and have them check us in. We can then get our boarding passes at the airport, and even better never have to leave the parks. I am going to have our college age son do that for me.
I just wanted to say that Bob made my day with that call. Doing something like that, and caring like he did is why I keep using DU whenever I need a travel agent, and why I love these boards.
You guys at Dreams, and the gang on the Podcast do what I love about Disney when they do it right - you surprise and delight people by going above what would ever be expected.
Thanks guys, and thanks Bob, if I see "Cartcam" when we are at the parks, I will be sure to stop and say hello, and if not, I will see you guys on the 6th of December.
so I know to make sure we are REALLY on the ball getting that A pass.
That was so sweet of Bob!
