I really like my TA that specializes on Disney Cruises but I've booked other cruises with them as well (I've booked 10-crusies with them). They are many things I like about them....
1. They are a small mom/pop company.
2. I enjoy running into the owners on cruises (I've been on three cruises with them). I've had numerous conversations with them about what I expect as a customer, future cruises, different cruises lines, tours, etc.
3. They are great at returning calls and sending emails.
4. On occasion if they are on the same cruise they will sometimes arrange for private tours which are absolutely fabulous.
If you are interested in the name PM me.