We stayed one night at BCV on points prior to recent
DCL cruise; we were taking the DCL transfer from the resort the next morning.
We didn't arrive at BCV until after midnight; I had done online check-in to expedite things since we were getting in so late and would be tired. The front desk CM kept hemming and hawing as he looked at his computer for a lengthy time and asking us weird questions like, 'Didn't you pick up your keys earlier?"
Finally, I said that I had done online check-in--he looked at me in great surprise and then left us for another lengthy period before coming back with our package.
I then asked him for a copy of the letter that DCL passengers get explaining what time our bags were to ready and when/where to meet the bus. He said he had no information about DCL. I requested he call someone immediately to find out so we could get to bed knowing what to do in the morning (by this time it was about 1:00 am). He made a call and gave us some times which were slightly inaccurate since we didn't trust him by this time and got up early to check. The whole time another CM was behind the desk doing nothing and never bothered to find out if he could help.
The next morning at 10:00 am, I asked a concierge CM (in training) where I could get a sit-down a la carte breakfast. She said she didn't know what 'a la 'carte' meant. I explained and she suggested getting a burger at Beaches and Cream! Finally another CM came over and said to go to Captain's Grill.
Walking to the restaurant, we could see that 2/3s of the tables were empty however the hostess said there was a 45-60 minute wait because of the long waiting list. When I asked her where all the people on the waiting list were (there was no one nearby) and why she wasn't seating them at all the empty tables, she said "Have a nice day" and turned her back to me.
That's THREE awful CM experiences in the 10 HOURS we were at BCV. I talked to the Manager and she listened, apologized and took my feedback seriously but I'm gun shy about going back to BCV. I must say it was the least 'magical' experience I've probably ever had at Disney.