I have a physical disability which means I can't stand for long and have to walk with crutches, as well as a visual impairment which makes it hard for me to see trip hazards, terrain changes, queue ropes etc. I have been lucky enough to travel to Orlando several times and on each occasion have had AAP's or GAC's (or their equivalents) at Disney, Universal, SeaWorld and Busch Gardens by mentioning the above (and SeaWord and Busch Gardens I have only had to tell them once on my first trip as they are always able to pull up my details so they get extra points lol!). This all changed on my last trip to Universal last year. I made my usual visit to Guest Services and the team member went to find a supervisor so I knew something was up. The supervisor explained that as many of Universal's queues were part of the story of the attraction, they would not issue me with an AAP. Instead, she offered to loan me a manual wheelchair that I could either sit in or lean on in the queues as required. I explained to her that this would not be appropriate for me - firstly, although I find it hard to walk far and stand for long, it is still important to me physically and personally to walk as much as possible to avoid stiffness. I am not a wheelchair user and have no training in how to propel myself in one and wouldn't feel safe doing so in a crowded park. I was with my best friend and pushing a manual wheelchair round would have involved her much more than I wanted to - she wasn't there to push me around, and she would have had to deal with the chair when boarding/exiting rides too. I explained that having had an AAP previously I knew that access via the special entrances doesn't miss out a huge chunk of the story in most cases, and that I needed to be able to queue without standing and then return to the ride and walk the queue at my own pace at the return time. She was having none of it though, and in the end we walked away. As a result, I spent the rest of my 2 days in Universal explaining my disabilities to every ride attendant. Some were great and allowed me to access the Express line as if I had an AAP, but I felt bad about this because I wasn't given a return time - some people might like being let straight on but I don't think this is fair and it wasn't why I wanted an AAP. Others though sent me through the standard queue. Worse still, we had different experiences at the same ride - riding Kong 3 times, on the first I was sent up the exit ramp, on the second I was placed in the normal queue and on the 3rd I was let into the Express line I think. So it made it really hard for me to walk up to a ride and know how I would be accessing it and how much waiting and walking I needed to do. It was exhausting having to explain myself at every ride, the AAP really took care of that explanation for me. It is hard for me as an independent person to talk about my needs to a team member when there are other park guests listening in. I felt completely disempowered. My fiancé and I are going to Orlando next year for our honeymoon D) and although I am of course excited, I am absolutely dreading having the same experience again at Universal. I just found it so chaotic and upsetting as compared to other parks and previous visits to Universal. My question really is whether anyone else has experienced a change in the AAP policy or something like this happening to them? What have your experiences been like at Universal lately? And what can I do to stop this casting a cloud over the buildup to my honeymoon... I'm feeling anxious already about that Guest Services window!