Okay, its a rant.....
I booked an AM's flight recently. I did it online, booked with Air Canada. I now wish to apply my Nexis card to the reservation. Called AM's and they told me I needed to contact AC. No problem, I can call them. Did so last week and got a message that i would be on hold for a minimum of two hours, please call back. Okay, called back the next day to the same message. Waited till Friday and the message had changed to we are sorry but we can't put you on hold, we are to busy. WHAT? To busy to put someone on hold or give a call back option. They said go online and do what you have to, but I can't seem to so catch 22. Called back today and got the same sorry, can't put you on hold, to busy message. How in heavens name can I contact them when they don't have a phone system to allow it?
Then I tried to book seats through their website. I will allow me to pick them but will not complete the transaction. Can't call them to fix that obviously, lol.
I went to their FB page and see a sh*t load of complaints about this issue. AC left someone a message to PM them through FB and they would get back to them however there are people saying they left messages going back as far as 30 days and not getting any response. What a horrible company. Is AC in trouble and they are cutting staff? Can't think of any other reason why you can't do anything with them.
Rant over.....