A question for Shareholders

[noodlesmum]

Hi I wondered if any current Shareholders could help me out - I know there are several threads about this but I couldn't fins the answer...

I have a contract note for my shares which I have scanned in to create a PDF. I have just filled in the online application form which when I got to the end it told me to print out my form and sign it - no problems but the PDF form is blank so when I print it out I'll need to re-fill in all the info - is that correct? Or did I do something wrong?

Secondly I don't have a fax machine - I can print/fill in and sign the form and then re-scan in the application form as I have done my contract note. Now I've called the helpline and asked the dlp staff if I can email rather than fax in my documents - she said I could but threads on here suggest otherwise as does all the other literature on the DLP website - we had the conversation in very basic English so I'm not 100% certain the lady I spoke to was following.

Ideally I would like to have the temporary certificate emailed to me in time for our trip in 11 days...

So really want I wanted to know was has anyone successfully emailed in a copy of thier contract note and application form and joined the shareholders clun this way? Has anyone been emailed rather than faxed a temporary certificate?

Many Thanks

 

[Snowy196]

We emailed the form back to them after scanning it back in along with the scan of the contract note. As far as I am aware though they don't fax or email the temporary certificate. They will send it out to you in the post, it should only take a few days to receive. It wouldnt harm to state when you will be arriving in the email to them and maybe they will hurry it up along.

 

[mommy2ash]

yes they will post the temp cert to you. it only took two days to get mine. once you have everything sent in i would email the address on the shareholders website to ask for a temp cert. they are usually very quick in getting back to you

 

[gresty]

yes they will post the temp cert to you. it only took two days to get mine. once you have everything sent in i would email the address on the shareholders website to ask for a temp cert. they are usually very quick in getting back to you

I wish that was my experience, I emailed my forms 10 days ago. I'm getting no response to any of my emails and I can't seem to navigate the French phone system.

 

[mommy2ash]

I wish that was my experience, I emailed my forms 10 days ago. I'm getting no response to any of my emails and I can't seem to navigate the French phone system.

thats very strange any time i have emailed me they have gotten back to me the same day.

 

[gresty]

thats very strange any time i have emailed me they have gotten back to me the same day.

Which email address have you been using?

dlp.actionnaires@disney.com
eurodisney@clubactionnaires.com

 

[noodlesmum]

Have you been using this number Gresty? 00800 64 74 56 30

 

[gresty]

Have you been using this number Gresty? 00800 64 74 56 30

Yes that the number I used.

 

[mommy2ash]

i have been using the first email address and they have always gotten back to me straight away

 

[noodlesmum]

Hi Gresty are you still having problems? I just called that number and they answered straight away - my card is being faxed today yipee!!

 

[gresty]

I emailed them last night, if I don't receive a response this afternoon I'll give them a ring again.

 

[stevelamb121]

Seems they do accept things from some people and not others.

My experience was I printed off the PDF an signed then scanned in along with a contract note from the website. Seems a lot of people had it accepted this way.

I waitied about 10 days and had no response. I called them on the number and they pocked up straight away (there was no automated system)

they advised they could not accept, so then I scanned in the postal proof(which by chance I had received that day)

I emailed that off that night and called them back the next morning and was told all was fine. I received an email with my number on etc.

Now I'm just waiting for my card