customer service

My family recently went to Disney World and for the most part the experience was great. The parks were more crowded in January than I expected, but we were still able to enjoy our trip. Cast members were amazing as usual, especially one of the Photo Pass photographers on Main Street. She really...

I am pretty disappointed with Disney+. I had no issues watching Disney+ on my Samsung smart TV until a few weeks ago. All of a sudden, I started getting this 1016 - APP_CONFIG_ERROR message upon startup, and the app would not open. I googled the heck out of this and it seemed that I was not the...

Has anyone noticed the quality of service or the cleanliness of the Magic decrease in previous years? I sailed on the Magic about 8 years ago and remember it being an amazing experience. However, a good family friend (platinum level member) said they when they sailed out of Miami last year they...

Pete's video about poor customer service (at the Grand Floridian) is really hitting home with me right now. One of my take aways from his post was that there need to be consequences for bad service. I love Tiki Bars, collect mugs, and love Trader Sam's. The Grog Grotto was sold out of mugs each...

I have been a member since 1994, I love Disney and we go every year. Our home resort is OKW, but we added on a contract at SSR directly through Disney because we wanted more points and they had no OKW points at the time. DVC has always been flexible about our multiple contracts- in terms of...