The Sean incident on the show today.

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Your job as a security guard is always always always to deescalate a situation.

A security guard escalating a situation is not keeping people safe. He should be fired.

I personally don't agree with the idea that security guards at Disney need to be nice. It's not their job to be nice. It's their job to keep guests safe.

But then I also think about the cops here in NYC, particularly the ones in Times Square, where part of the job is extensive public interaction and outreach, usually with tourists. I guess I can understand the idea of expecting a similar level of friendliness from Bag Check CMs.
I have a friend who used to manage a bar and she said the hardest thing was finding bouncers who would be “coolers.” Most people applying to be bouncers, she said, really wanted an excuse to beat someone up, but that was not the job. The job was to calm situations down and handle situations to end them as quickly as possible. Sounds like they have a similar issue here.
 
I have a friend who used to manage a bar and she said the hardest thing was finding bouncers who would be “coolers.” Most people applying to be bouncers, she said, really wanted an excuse to beat someone up, but that was not the job. The job was to calm situations down and handle situations to end them as quickly as possible. Sounds like they have a similar issue here.

Being able to "calm situations" would mean not even approaching Sean in the first place and letting him finish whatever texting/posting he was doing.
 
Something I thought of after watching... Sean mentioned that one of the resort security supervisors said, "You are a guest of your brother's, who works here, and you are putting his job in a jeopardizing position," by Sean threatening to post photos and the story online. While Sean was not in the wrong, there is a valid reason why the supervisor said this. If Sean and his family were at HDD as guests of his brother (i.e., getting some kind of CM benefit, like a discount or something), then, unfortunately, Sean's brother would be held responsible if something bad happened while they were dining or at the resort as his guests.

My sister is an employee at a major hotel chain and, as a sibling, I can book hotel rooms under a friends and family rate. If I were to cause an issue in or with the hotel while staying under my sister's employee rate, she would be held responsible for my behavior. A colleague of hers was fired because the colleague's guests were caught doing drugs in their hotel room while staying under the colleague's rate (aka as the colleague's guests).

Again, the security guard and other CMs are at fault here, not Sean, just wanted to give some context as to why the supervisor pulled that statement out of her pocket.

This. This must have been the case, that they were getting some kind of perk as the brother's guests, otherwise they would have no cause to be in possession of his employee ID.

This was the one part of the story that stood out to me as NOT being an overreach by the security guards. If they were, in fact, "guests" of Sean's brother, unfortunately they were putting his job in jeopardy by being involved in this whole scenario.

For the record, I don't think Sean was in the wrong here. But, unfortunately, these situations often are one sided in favor of the "authorities."
 


Something I thought of after watching... Sean mentioned that one of the resort security supervisors said, "You are a guest of your brother's, who works here, and you are putting his job in a jeopardizing position," by Sean threatening to post photos and the story online. While Sean was not in the wrong, there is a valid reason why the supervisor said this. If Sean and his family were at HDD as guests of his brother (i.e., getting some kind of CM benefit, like a discount or something), then, unfortunately, Sean's brother would be held responsible if something bad happened while they were dining or at the resort as his guests.

My sister is an employee at a major hotel chain and, as a sibling, I can book hotel rooms under a friends and family rate. If I were to cause an issue in or with the hotel while staying under my sister's employee rate, she would be held responsible for my behavior. A colleague of hers was fired because the colleague's guests were caught doing drugs in their hotel room while staying under the colleague's rate (aka as the colleague's guests).

Again, the security guard and other CMs are at fault here, not Sean, just wanted to give some context as to why the supervisor pulled that statement out of her pocket.

The problem here is that Sean and his family weren’t doing anything wrong. The guards were threatening his brothers job arbitrarily. It was a power trip plain and simple.

If Sean had been smoking crack with his mom in defiance of security your example of the hotel room would be more relevant.
 
Well, I won't be going to Hoop-Dee-Doo ever. Hopefully, more people will follow and Disney could maybe learn a thing or two about hiring jerks to scare innocent people off. I'm guessing (and hoping) they are super ashamed.
 


The fact that this incident happened after the HDD to me is irrelevant. I wouldn't boycott that show, Fort Wilderness in general, or any other part of WDW simply based on the interaction with this security guard and superiors.

I agree. I'm surprised by the number of "I'm never going to Hoop Dee Doo" reactions as a result of one bad Disney security guard who probably works at multiple locations on property. There's so many more people that are part of the experience (performers, musicians, servers, etc.); why would someone decide they would never go there as a result?

If someone has a bad experience with a security guard at bag check at one of the parks, or HEAR of someone having a bad experience with a security guard, should they vow to never go to that specific park? Seems like they feel like cancelling HDDR or refusing to go there will somehow punish the security guard, but it really doesn't do that.
 
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The fact that this incident happened after the HDD to me is irrelevant. I wouldn't boycott that show, Fort Wilderness in general, or any other part of WDW simply based on the interaction with this security guard and superiors.

This is exactly right.

If you boycott HDDR, you’re punishing the wrong people. The (excellent) servers who rely on tips, the (outstanding) performers whose jobs depend on a packed house. They have exactly NOTHING to do with what happened here.

This is a security issue, not a HDDR issue.
 
It’s funny how biased people are on here to make a judgement on a situation given they only heard one side of the story smh this is that entitled spoiled attitude everyone is sick of.

facts are I’m here at the parks and i have noticed a lot of snooty s***!!

facts are that most of the people posting in this thread weren’t even there lol

I’m pretty sure you weren’t either. And I’m also not sure the point you’re trying to get across.
 
I’m pretty sure you weren’t either. And I’m also not sure the point you’re trying to get across.
Yea I wasn’t there and I never claimed I was right ?? So the point Of my comment is I wouldn’t choose any side or making any judgements yea if I wasn’t there or heard both parties Unlike the majority on this thread being biased. So a lil common sense goes a long way on this one if one would hear both sides before making any sort of assumptions Would you agree ??

I will keep pointing out the snotty things I’ve seen from people since I been here at the parks it’s a shame how people feel entitled.
 
Yea I wasn’t there and I never claimed I was right ?? So the point Of my comment is I wouldn’t choose any side or making any judgements yea if I wasn’t there or heard both parties Unlike the majority on this thread being biased. So a lil common sense goes a long way on this one if one would hear both sides before making any sort of assumptions Would you agree ??

I will keep pointing out the snotty things I’ve seen from people since I been here at the parks it’s a shame how people feel entitled.

🤨
 
Yea I wasn’t there and I never claimed I was right ?? So the point Of my comment is I wouldn’t choose any side or making any judgements yea if I wasn’t there or heard both parties Unlike the majority on this thread being biased. So a lil common sense goes a long way on this one if one would hear both sides before making any sort of assumptions Would you agree ??

I will keep pointing out the snotty things I’ve seen from people since I been here at the parks it’s a shame how people feel entitled.
What is the motivation to lie? The people telling the story literally live off of selling Disney vacations so if anything they should be biased to smooth things over behind the scenes.
 
This is exactly right.

If you boycott HDDR, you’re punishing the wrong people. The (excellent) servers who rely on tips, the (outstanding) performers whose jobs depend on a packed house. They have exactly NOTHING to do with what happened here.

This is a security issue, not a HDDR issue.

For me, it’s about punishing Disney for what happened. I don’t really know in what other way I could contribute to making Disney learn from this exact mistake. I do not think any of this was okay and I do not want Disney to go unpunished for this specific incident.
 
For me, it’s about punishing Disney for what happened. I don’t really know in what other way I could contribute to making Disney learn from this exact mistake. I do not think any of this was okay and I do not want Disney to go unpunished for this specific incident.

In this incident, Sean (who experienced it) is taking care of it. He escalated after the fact to the appropriate people. He is the person who can make the difference in this situation, by identifying the security guard and superiors who handled the situation so poorly and explaining what happened to him.

A mass boycott of HDDR would not affect the security guard and those involved at all and would just punish the wrong cast members.
 
I'm sure it's been covered in all of these posts already, but wow this seems out of hand.

There are a few types of security officers out there, those looking to make the step into policing, those retired from policing and those who couldn't get into policing. Anyone with any type of policing experience knows that talking to people like normal people works the best.

"Hey guys when you're finished with your drinks do you mind making your way out? We're closing soon." Seems all that needed to be said. I'm sure Sean would have said sure, but we're also waiting for my brother who works here and we want to see him on Christmas Eve.

I'm just surprised with more reports of this particular person being a problem he hasn't been put on bag check at a park where there are more eyes on him making it an incentive to behave.

Its very strange that they wanted to erase the video when things got escalated. They obviously knew they screwed up and wanted to get rid of the evidence. If you're not doing anything wrong, video shouldn't be a problem. It happens to me everyday. I can be stern and give directions on video without looking terrible.
 
It’s funny how biased people are on here to make a judgement on a situation given they only heard one side of the story smh this is that entitled spoiled attitude everyone is sick of.

facts are I’m here at the parks and i have noticed a lot of snooty s***!!

facts are that most of the people posting in this thread weren’t even there lol
well all we have is what we got from the show. i don't know what you want us to discuss otherwise. Sean even admitted he threw the finger up. either way i stand by all my posts, the guard followed Sean outside as he left with no intention other than to escalate conflict which is entirely against his job.

no disrespect to any guards out there but you are to observe and report. not take matters into your own hand and follow guests out of the restaurant.
 
I had a much smaller issue with security at Fort Wilderness a couple years ago -I brushed it off as poor customer service at the time but after hearing this it does make me wonder if there is an issue at that resort. Only because over the course of 30 some odd years any interactions have always been positive if not understanding. I can see the whole Christmas Eve thing, maybe if they had made a general announcement about being as quick as possible regarding exiting, out of respect to CM’s, or had some waitstaff “help” people out it would have been better. No one wants an attitude thrown at them for no legitimate reason. As Pete said -hit them with social media ....you’re guaranteed to get a call.
 
A few things:

1) The First Amendment protects people to be able to video and photograph anything from a public location. When on private property, such as Disney, however, the owner or the owner’s agents (CM’s) can ask/demand you not to do so, and if the warning is ignored, the offender can be trespassed from the property forever.

2) I don’t agree with any sentiment that Christmas Eve provides any nuance to this situation. As long as Disney chooses to have the show, the show should be treated like any other show. Many businesses close early on Christmas Eve as a way to give their employees the opportunity to be with their families. Disney does not. So it should live with its policy. You can’t have your cake (the show) and eat it too (rush everybody out the door).

3) I don’t even see the point of all this unrest. What’s the end goal? An apology? I find that, in a lot of these types of cases, the two opposing parties don’t even know what they’re fighting over. It’s just two sides giving each other the middle finger.
 
A few things:

1) The First Amendment protects people to be able to video and photograph anything from a public location. When on private property, such as Disney, however, the owner or the owner’s agents (CM’s) can ask/demand you not to do so, and if the warning is ignored, the offender can be trespassed from the property forever.

2) I don’t agree with any sentiment that Christmas Eve provides any nuance to this situation. As long as Disney chooses to have the show, the show should be treated like any other show. Many businesses close early on Christmas Eve as a way to give their employees the opportunity to be with their families. Disney does not. So it should live with its policy. You can’t have your cake (the show) and eat it too (rush everybody out the door).

3) I don’t even see the point of all this unrest. What’s the end goal? An apology? I find that, in a lot of these types of cases, the two opposing parties don’t even know what they’re fighting over. It’s just two sides giving each other the middle finger.

The end goal? Well, I guess it would be to ensure that Disney doesn’t continue to hire cast members who feel it’s okay to treat their guests like crap. I don’t think what happened was acceptable, and I believe that certain people at Disney feel the same way. Apparently, not in security at FWC ....but somewhere!
 
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