Unprofessional and unacceptable in my book. A healthy credit on my account and passes to one of the Disney Water parks might lessen how upset I would be. This is where I get frustrated with S/D yes I know they are a convention hotel, but they really need to balance that fact with the fact that not everyone is there for the convention.
He then gave me his info and promised to sort it out while we were on our way to the park this evening. That also never happened.
Maybe try again at front desk, first thing in the morning. There may be another front end manager on duty. I usually find that being polite and low-key, while explaining my problem, and letting them know that my experience was not up to their usual high level, produces the best result.So I spoke to the front end manager early this afternoon and was promised some any experience FP. Was told that any sort of credit was out of the question, which seems unreasonable, but I didn’t want to waste any more time (getting to this point took over 30 minutes from the time I got in line) and we could have used the extra FP, had we actually received them.
He told me that they’d take about 20-30 minutes for him to sort out, but to go ahead with our day and they’d appear on my MDE account. That never happened. So we stopped back on the way to dinner, spent 50 minutes waiting on line, then explaining it to the front line person, waiting for the manager, being told he’d left for the day, waiting for the nighttime manager to come over, then walking with them over to the Disney desk and waiting there some more, only to be told they can’t help.
Didn’t have the time or patience for round 3 on our way in with exhausted kiddos tonight, so now I’m debating what to do. I really wanted to like this resort since the location is ideal, but to say I’ve been frustrated and underwhelmed with both our room (we booked an alcove suite, we were given a room on the first first floor-with ceilings I can touch at 5’5”, no room for a second nightstand, super worn carpet, peeling stick on tiles in the shower, etc) and the service here, is an understatement. Will likely contact corporate, I have the names of everyone in charge I’ve spoken to. I wasted so much time today just trying to get what I was promised, after having our pool day completely derailed.
The Swan has 2 sinks, one in the bathroom (shower/toilet) and one just outside of that by the closet. I think at this time both have the Heavenly Showers.
Thanks. I didn't know that. Do they have bathtubs? One or both of them?
Are you at the swan or dolphin?So I spoke to the front end manager early this afternoon and was promised some any experience FP. Was told that any sort of credit was out of the question, which seems unreasonable, but I didn’t want to waste any more time (getting to this point took over 30 minutes from the time I got in line) and we could have used the extra FP, had we actually received them.
He told me that they’d take about 20-30 minutes for him to sort out, but to go ahead with our day and they’d appear on my MDE account. That never happened. So we stopped back on the way to dinner, spent 50 minutes waiting on line, then explaining it to the front line person, waiting for the manager, being told he’d left for the day, waiting for the nighttime manager to come over, then walking with them over to the Disney desk and waiting there some more, only to be told they can’t help.
Didn’t have the time or patience for round 3 on our way in with exhausted kiddos tonight, so now I’m debating what to do. I really wanted to like this resort since the location is ideal, but to say I’ve been frustrated and underwhelmed with both our room (we booked an alcove suite, we were given a room on the first first floor-with ceilings I can touch at 5’5”, no room for a second nightstand, super worn carpet, peeling stick on tiles in the shower, etc) and the service here, is an understatement. Will likely contact corporate, I have the names of everyone in charge I’ve spoken to. I wasted so much time today just trying to get what I was promised, after having our pool day completely derailed.
Honestly I'm not sure about the bathtubs. Ours had a walk in shower. The description says "a contemporary bathtub or a glass-enclosed shower" but I'm not sure either Swan or Dolphin has one or the other or both. Some other people here might know.
We had a double fireworks view balcony at the dolphin and it had a bathtub
