At one point in time, we waitlisted for a 2 bedroom at SSR and/or a 2 bedroom at OKW. Thankfully, that waitlist came through and we landed the SSR reservation we were hoping for. At the time, I double checked with Member Services to make sure that the OKW waitlist "disappears" and was assured that yes, this is the process: if one comes through, the other is disregarded.
So we have built all of our plans around our SSR stay. Today, at one week out, I called to double check on our Magical Express reservation, and was told that our reservation is for OKW. Apparently, one week AFTER our SSR reservation came through, the OKW reservation came through and wiped out the SSR reservation. Someone tell me if this is normal? I was never notified through email or any other fashion.
To top it off, we were REALLY looking forward to SSR. We will try not to let it get us down, but with one week left to go we are stuck. I am very concerned about the upgrades/construction going on at OKW. Can anyone fill me in on what it's like there right now? I don't even know what room request to make?
Hoping you all can help us turn this around. Many thanks!
So we have built all of our plans around our SSR stay. Today, at one week out, I called to double check on our Magical Express reservation, and was told that our reservation is for OKW. Apparently, one week AFTER our SSR reservation came through, the OKW reservation came through and wiped out the SSR reservation. Someone tell me if this is normal? I was never notified through email or any other fashion.
To top it off, we were REALLY looking forward to SSR. We will try not to let it get us down, but with one week left to go we are stuck. I am very concerned about the upgrades/construction going on at OKW. Can anyone fill me in on what it's like there right now? I don't even know what room request to make?
Hoping you all can help us turn this around. Many thanks!