I just wanted to log my thoughts about
Genie+ after our experience with it last week. I'm sure what I'm going to say is repeating what has been said by many before, but I still wanted to get my thoughts down.
1. Overall, I don't like the new system. From a fairness perspective, I get it, that it's more fair to all guests and not just a system that rewards on-site guests like the old Fast Pass system did. However, not staying on-site is a choice some people made. They certainly had the option to stay on-site and get the perks of being able to choose rides months in advance. The perks of staying on-site are almost all but non-existent now. The only perk I can see is the 30 mins early early, and while not a lot of time, 30 mins helps to knock out 1-3 good rides before it gets really crowded, especially if you're near the front of the pack. If they ever get rid of 30 min early entry, it will be official that staying on-site no longer has any benefit at all. Oh wait, I forgot, and you get the ability to pay Disney $ faster than non on-site guests for the option to ride certain rides!
2. Genie+ makes these trips too exhausting now. Not only do you essentially have to be up incredibly early to maximize the amount of LL selections you get (this is especially true if you're a family like ours that is typically done with the parks by dinner time), but since you no longer have control over what LL availability there is, we found ourselves crossing the park back and forth multiple times. This took a lot out of us. A ton of extra walking that we never would have done under the old system. The old system allowed you to strategize where you would start and finish your day in the park....now you're at the mercy of the Genie system and what LL's you can score. I've never been as sore and tired as I was on this past trip. Some of that is probably due to getting older, but the new Genie+ system certainly didn't help.
3. Genie+ certainly seemed useful for Magic Kingdom and Epcot. I felt there wasn't much use at HS and AK....at those two parks, you got maybe 1 good selection. By the time your second pick rolled around, all the good stuff was either gone, or pushing out to late afternoon or the evening which then started conflicting with ADRs or just the times you wanted to be done with the parks. The best strategy for these two parks seemed to be to just get to the bus stop 90 mins prior to the start of early entry...be near the front of the pack....and knock out what you could early. Get 1 good LL pick at 7am...pay for the headliner at 7am (Rise or FOP), and ride something big at early entry. This was actually pretty much our strategy at all parks for all days we were there.
4. How to fix the system?
Well, if I had the power I'd scrap it altogether and go back to the old system....but I know that will never happen. So what are some things Disney could do to fix the current system? Well, for starters, instead of just showing me the next available time slot for a ride with LL....give me 3 options! Show me a morning, afternoon, and evening time range in the app. That alone would allow people to better plan their day in the parks the way THEY WANT TO! So for instance, when I look at a ride like Splash Mountain....show me a selection that says 9-12, 12-4, 4-10....or something along those lines. So instead of everyone just grabbing the next available, people can actually strategize and do the parks the way they like to better.
Lock in times for paid Individual Lightning Lanes! Give the guests 30-60 seconds to check out from the moment they click a time for a ride! For instance, I selected a 1pm time slot for Rise....by the time I checked out using Apple Pay (which is quick)….only AFTER I PAID, did I find out Disney changed my slot to a 5:10pm time slot....which now conflicted with and ADR! Ticketmaster couldn't get away with charging you money for a show, only for them to be able to change your seat or performance date after you paid! They'd be sued into oblivion! I don't see how Disney can keep getting away with this, and I'm curious to know if it would be worth maybe a class action lawsuit over the practice?
And lastly, Disney needs to fix their IT in general. Their systems obviously can't handle the load at 7am when everyone is mad dashing to make picks. That's a problem of their own making. The system shouldn't be in place if their computers can't handle the demand! Also, the
MDE needs to really be tweaked to be more streamlined. I felt like I had to jump between 3 different pages just to see the information I was looking for. I have to go to the "tip board" to see what picks are available and to see what time I could officially make my next pick.....but then I had to go to the My Day tab to see what selections I had and when our dinner plans were.....but wait, Disney also decided to flood the My Day tab with a bunch of other suggestions I didn't ask for....so I couldn't just see in a nice streamlined single page when my LLs were for and when my ADR was.....that same page should also show you exactly when you can make your next pick without having to go through the motions of trying to make another selection on the Tip Board.
Heck, one day the MDE kicked me completely out for no reason twice while we were at the MK....and it wouldn't even let me use the quick FaceID to sign back in! I had to do the full login. No explanation! Just out of the blue! On our last day at the park, on my wife's MDE app, her Tip Board kept defaulting to the Magic Kingdom despite us being in Hollywood Studios! She kept setting it back to Hollywood Studios, and it would keep going back to MK. IT disasters by Disney all around! Absolutely astonishing for a multi-billion dollar company.
Anyway, thoughts and rants over. I'm sure I'll think of more to complain about later. Lol!