Disney World Reservation System -POST 1 FOR LINKS

[NLKim]

Thank you, so I wonder why mine aren't available.

Are you an AP holder? Those passes are having issues even if well within expiration date. it will say you have reached your limit or no parks available.

 

[blistex]

This is impressive even for Disney IT; I can't even get to the login screen.

 

[shoreward]

It says
We're Almost in Orbit
But, I think they should have left the "r" out of the last word. This whole process feels like it's almost dead!

 

[MickeyMouseCD524]

Oh @Welsh_Dragon are you struggling too? I didn't realize. You and I have been in it in since midnight. I'm so sorry!

 

[merry_nbright]

You might close everything out or open another tab, then go back in from the Disney website, I don’t think that orbit is a place holder. The link on the first page of this forum is what I used.

Just did it, same message.

 

[Candris79]

Ok why didn’t they do it like fast passes and just let people within a 60 day window reserve??

 

[Candris79]

Just did it, same message.

Same

 

[Chris Ehlers]

An hour and a half ago I was able to log right in to MDE, create my party and choose dates... except that all the parks were greyed out. Now, I can log into MDE but selecting "View Availability" from My Plans or selecting the "Disney Park Pass System" from the MDE dropdown takes me to the orbit screen without a countdown. I have tried the dining reservation hack but it takes me to the same orbit screen. Sigh.... All of this using a laptop, Chrome, and MDE. I tried IE, Edge, Firefox, and my phone but got the pink castle for each.

Make sure you are not signed in to MDE then select Dining Res at a DS location that you know will be open. once you do that it will ask you to sign in and choose your party after you get the res goto modify plans and then you should be able to see make park res Good luck

 

[tinkerbell1991]

I'm feeling very discouraged, I'm not sure what I'm doing wrong but I keep going through the orbit page to just get a blank page. Or I try to do it on my phone, and I can't sign in. I go to sign in and it reloads to the sign in page.

You're not doing anything wrong as others are experiencing the exact same problems

 

[smallworldnh]

It took me about 2 1/2 hours of waiting starting at 7 am but I did finally get through. Once through it went smoothly!! This is CRAZY!
I noticed that the original Cinderella castle changed from "Please wait while we complete your request" to saying, in effect, "that you are in a virtual waiting room". Once there, it was about 15-20 minutes. Can't believe people are still having problems!

 

[francie57]

I just tried the dining bypass and it came up with a different spaceship and said they would be with me soon. They may have caught on.

 

[Choirmom]

This is just terrible. Been up since 4am (West Coast)! Now at work and still have the castle. I need a vacation from my vacation planning!

 

[wheredreamsbegin]

After 64 attempts, we are finally on hold! Woo-hoo!

 

[TXAKDisneyFan]

I'm exhausted but afraid that as soon as I let myself fall asleep, the AP glitch will be fixed and well miss out on park reservations for our other 3 resort stays. Has anyone had any luck yet with booking park reservations for days they'd previously gotten the message about reaching the limit before?

 

[penel3]

@penel3 How did you get to a chat??? I was on MDE briefly, before it went to a castle again, and couldn't find a chat option... Thank you for any advice...

It just appeared and I clicked in.....probably pure luck....I have still had zero success getting back in the system....I have been ready and primed for this since 5:30am....and have nothing

 

[Capang]

Mine’s been up for about the same.

Everything is still available

View attachment 503173

No way is that accurate. It shows me full or no availability, and one date, July 15th, continually says there are no hours to be retrieved.

 

[TCRAIG]

6 hrs for me - tried the dining ressie trick multiple times - Still didn’t work

 

[Lumpy1106]

I'm feeling very discouraged, I'm not sure what I'm doing wrong but I keep going through the orbit page to just get a blank page. Or I try to do it on my phone, and I can't sign in. I go to sign in and it reloads to the sign in page.

If you go back through this thread, you will find lots of people (myself included) got through this way;

• Open an incognito window in Chrome (Firefox seems to work too)
• Open a link to add a restaurant reservation. Choose any restaurant.
• Cancel that when you get to the next window. You should now either already be in your MDE account or have the ability to log in
• Once in your MDE account, you should now be able to add a park reservation

Done. If you don't have tickets or an AP, or you don't have a hotel or DVC reservation, it will not work.

 

[VandVsmama]

I work in IT and this smells an awful lot like somebody didn't put together a thorough enough test plan.

I'm going to get on my soap box here for a moment. Bear with me.

When you go live with a huge new system or huge new set of changes like this to a major application such as MDE, there are different types of testing required. For example:

• Testing the overall load of web users hitting the web app all at once. This can be done in a simulated way...to mimic tens of thousands of users all clicking the same buttons at the same time to try to get to the new park reservation part of MDE.
• Testing various iterations of non-AP users - For example, option #1 might be where all the people in the reservation are staying in ONE resort hotel room and everybody ONLY has regular tickets. No AP people. #2 - regular ticket holders but people in multiple hotel rooms under different reservation #s but their tickets are all linked. #3 - User accidentally clicks the check box for child <age 3, so they should have set up an automated error message telling the user what to do instead. #4 - Everyone has regular tickets and all tickets are the same # of days. #5 - All regular tickets, but variations on # of days on those tickets. #6 - All regular tickets, but they're 14 day tickets and user wants to schedule the park days over a month, not over 14 consecutive days. Etc, etc.
• Testing AP users - #1 - local AP'ers who only want one day at a time. #2 - AP'ers from out of town who only have ONE resort stay scheduled. #3 - AP'ers who have multiple resort stays scheduled. #4 - APers who have a couple of resort stays scheduled in 2020 and want to schedule consecutive days at various times in 2021 through late Sept.
• Testing a combo of reg ticket holders & AP'ers together in 1 set of park reservations.
• Testing a combo of reg ticket holders & AP'ers together when the entire party has 2 or more scheduled/booked on site resort stays between now and 12/31/2020.
• Failure testing - this basically means that you TRY to get the system to fail. This is important so you can validate that the error messages and error screens, etc. that you've coded are actually going to show up and display like you expected them to. Ideally, you'd have documentation in place for your Customer Service team to access so when the horde of angry users calls on Monday morning to complain about how come they have the pink castle still or the Millennium Falcon on their screen, you can tell them what that means and what to do next.

It's unacceptable. For a company as large as this to have this sort of application disaster is an unacceptable nightmare. And they don't have the option of rolling back the changes and going live on a different date. Their only option is to fix it in place and continue moving forward. From a project management perspective, this could be considered a massive failure.

 

[brettf22]

they keep closing doors on us...earlier today the Dining Reservation login worked, which bypassed the countdown and pink castle, but now the dining reservation page has millenium falcon asking you to wait. So they caught on...damn it.

While the dining reservation work around to speed login seems to have been closed, try going to the Memory Maker page, adding it to your cart, then checking out, which will ask you to log in. After logging in, you can cancel your cart and you can then go on to make park reservations.

Edit: it seems to think the Memory Maker link is spam, so go to disneyworld.disney.go.com and add /memory-maker/ to the URL