Cruise and Theme Park Operational Updates due to Coronavirus

[yulilin3]

So 3 big questions that I hope we get answered soon:

1. Which resorts are open
2. What are they doing with people at closed resorts
3. When can we make theme park reservations

That info will come out "soon"

 

[chicagoshannon]

Well, I guess we're stuck at Beach Club now either way. Nothing for us to move to. UGH I'm so annoyed! Hopefully the pool will be open by September.

We also have a Jambo house room for December. I wonder what will happen with that if they don't open. No other studio to move us to then either.

 

[Brianstl]

At least one bar will be open

You can get drinks at the Pizza Window, too.

 

[IceSkatingPrincess]

That info will come out "soon"

I'm excited for this week. Whatever comes of it, at least it seems like we will be getting some real answers "soon".

The question remains if we will like said answers

 

[rteetz]

https://twitter.com/x/status/1269392059644985344

 

[rteetz]

That info will come out "soon"

I expect more on that than week

 

[Bjn10]

This just added in extra level of confusing? Like I still want to know what is happening to my CS reservation in August. Is this just for before the parks open

 

[IceSkatingPrincess]

I expect more on that than week

Like... longer than a week away?

Booooooooo

Edit: oh wait or "this" week

 

[rteetz]

https://twitter.com/x/status/1269392917724049410

 

[SaintsManiac]

.

 

[rteetz]

https://twitter.com/x/status/1269392917724049410

Jinx

 

[WhitneyMB]

I followed the link to the website and really appreciate seeing exactly which restaurant and stores are open at each resort. Is it limited? Yes. Would I like to know how long this initial phase will last? Of course, but I’m not sure Disney knows yet.

I appreciate the specific information nonetheless!

 

[Brian3981]

Never have posted here before but I am thinking all of this information applies only to reservations between June 22-July11 and anything beyond July 11 is still to be communicated at a later date.

 

[rteetz]

Never have posted here before but I am thinking all of this information applies only to reservations between June 22-July11 and anything beyond July 11 is still to be communicated at a later date.

I think some of this will apply for a while.

 

[Brianstl]

When it comes to the SAB, it being closed is mentioned for the DVC reopening. It really doesn’t make sense to open SAB for just BCV given SAB’s massiveness and BCV’s relatively small size. I wouldn’t assume this means SAB will stay closed when the hotel side of BCV opens.

 

[Brianstl]

Never have posted here before but I am thinking all of this information applies only to reservations between June 22-July11 and anything beyond July 11 is still to be communicated at a later date.

This

 

[Brian3981]

I think some of this will apply for a while.

Agreed, just thinking that much of the information was communicated out so that people staying between those "non-park" dates can make decisions about what they want to do. I think much of it will still apply beyond July 11 but I also believe that there is way more information to come!

 

[jsbowl16]

I followed the link to the website and really appreciate seeing exactly which restaurant and stores are open at each resort. Is it limited? Yes. Would I like to know how long this initial phase will last? Of course, but I’m not sure Disney knows yet.

I appreciate the specific information nonetheless!

There are a lot of signatures and popular restaurants closed. No Flying Fish, California Grill, Boma, Jiko or Ohana.

 

[0FF TO NEVERLAND]

I just want to make a reservation again. I didn’t have any plans but now I def want to go again

 

[Marthasor]

Heads up to anyone booked between June 22 - July 4. If you have a reservation during that timeframe, you should decide what you would like to do with your reservation and contact WDW (or your TA). My TA just sent this to me (I'm sorry it's so long - I just copied and pasted what she shared with me):

As part of our plans for a phased reopening of Walt Disney World® Resort, select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Guests on June 22, 2020 – ahead of our Theme Parks.

Your Clients may be receiving email communication from us if they have a Resort hotel booking between June 22, 2020, and July 4, 2020, if we have their contact information. We are asking them to contact their Travel Professional, but since we cannot reach all of your Guests, we request that you contact your Guests regarding their reservation adjustments and all of the information in the example Guest email below. We need them to confirm, modify or cancel their Disney Resort hotel reservations or Walt Disney Travel Company packages by June 12 for the travel period above.

Please see below for an example of the email your Clients will be receiving, including links to “Know Before You Go” information. For more information on sharing “Know Before You Go” details with your client, see the Disney Travel News post here.

Also, please note that we have updated our policy regarding change and cancellation fees. Click here for details.

For your Clients wishing to confirm their reservations:

• Contact the Disney Reservation Center to notify our team of your Guest’s confirmation.
• As needed, our team will move Guests from closed to open resorts during this time. This move will be at no additional cost to your Guests. Note that they won’t have an option to modify to another resort of their choosing for this reservation.
• As previously communicated, for Guests who had a dining plan, we will be modifying their package to remove the dining plan.
• If guests staying in our resorts before park opening on July 11, 2020, want to keep their reservation, they will be downgraded out of the ticket package and the package price will be reduced. Alternately, they can move their reservation to new dates, or cancel.

For Guests wishing to modify their reservations to a future date in 2020:

• Contact the Disney Reservation Center to modify their booking to a later date in 2020.
• If your Client would like to modify to a date on or after July 11, 2020, they may only modify to one of the announced opened resorts, based on availability. Guests will be responsible for any higher rates.
• Travel protection may be moved to a new reservation in 2020. The Guest will be responsible for any difference in price.

For Guests wishing to cancel their reservations:

• Contact the Disney Reservation Center to notify our team of your Guest’s cancellation.

SAMPLE GUEST COMMUNICATION

Returning to a World of Magic

Though some of our experiences have changed, the magic never fades. It never wavers. And it’s still waiting for you to come and experience it. That’s why we are excited about your upcoming stay at a Disney Resort hotel.

But to help you confirm if now is still the right time for your visit, please review the following operational updates and contact your Travel Professional to confirm, modify or cancel your upcoming visit.

Here are a few of the changes:

HEALTH AND SAFETY MEASURES

While visiting Walt Disney World Resort, all Guests ages 2 and older—along with all Cast Members—will be required to wear face coverings. To learn more about this and other measures we have put in place, visit here.

THEME PARKS & EXPERIENCES

Our Theme Parks and Water Parks will still be closed during your travel dates. We will begin a phased re-opening on July 11. However, Disney Springs is currently in a phased re-opening with many retail and dining locations ready to welcome you. For more information on locations open at Disney Springs, please visit here.

RESORTS

Many Disney Resort benefits and amenities may be temporarily unavailable. Select Disney Deluxe Villa Resorts and Disney’s Fort Wilderness Resort and Campground will be open during your travel dates but other Disney Resort hotels will remain closed. Check here for the latest details.

If you have a reservation at a Disney Resort hotel that won’t be open during your travel dates or if you have a room and theme park ticket package, you can choose to modify your plans by contacting your Travel Professional.

DINING

During your stay, dining locations and experiences may be limited to manage capacity and foster physical distancing. To learn more about available dining options, visit here.
TRANSPORTATION

Resort transportation around property will be available in limited capacity to allow for physical distancing. Also, if you are arriving via Orlando International Airport, you may still take advantage of Disney’s Magical Express Service. Details here.
We know a stay here during this time will be different. But the world needs magic now more than ever. And we can’t wait to have you here with us. Hope to see you real soon!

Contact your Travel Professional to learn more about your reservation options and next steps.

Response requested by June 12, 2020.