WDW COVID-19 Operational Changes- Reservation System-Rope Drop Procedures

[Coffee66]

We are scheduled to arrive April 25th. Waiting to see what happens. We will still go if parks reopen. I am thinking that October will be a madhouse. If we have to reschedule, it will have to be for next year it’s going to be a long 15 days waiting to see what they do come April 1st.

Not to say they will but I would think by next week they will announce what happens next

 

[dfularz]

We were actually in line to board group A last night at 8:30 to fly down. Luckily I was on FB and a friend posted to me about the closure. I quickly googled it and was shocked! We got right out of line, canceled that flight (SW workers there were AMAZING!!!) Thank goodness I saw FB or we would have arrived for a major shock!! Took forever to get someone at Disney but supposedly they are fully refunding me. I had seen about Disneyland, so I actually called guest services around 7:30 just to check in case.... They said everything is open. Then less than 45 minutes later it was closed.

 

[disneydreamer781]

I'm reading just now on the WDW website that if you have stays between March 16 - 31 you can change or modify your reservation up until your check-in date. If no action is taken, then they will automatically process a refund to your original form of payment within seven days of the original check-in date.

 

[hulagirl87]

My friend arrived yesterday for her birthday trip. Got to spend the day at MK but at dinner last night got a text about the closing. She is headed home today and is so sad

 

[disneydreamer781]

We were actually in line to board group A last night at 8:30 to fly down. Luckily I was on FB and a friend posted to me about the closure. I quickly googled it and was shocked! We got right out of line, canceled that flight (SW workers there were AMAZING!!!) Thank goodness I saw FB or we would have arrived for a major shock!! Took forever to get someone at Disney but supposedly they are fully refunding me. I had seen about Disneyland, so I actually called guest services around 7:30 just to check in case.... They said everything is open. Then less than 45 minutes later it was closed.

It is on the website now but I had to click on the page and of course I don't know when it was put up.

 

[sponica]

We were actually in line to board group A last night at 8:30 to fly down. Luckily I was on FB and a friend posted to me about the closure. I quickly googled it and was shocked! We got right out of line, canceled that flight (SW workers there were AMAZING!!!) Thank goodness I saw FB or we would have arrived for a major shock!! Took forever to get someone at Disney but supposedly they are fully refunding me. I had seen about Disneyland, so I actually called guest services around 7:30 just to check in case.... They said everything is open. Then less than 45 minutes later it was closed.

You almost ended up being a real life Clark Griswold! "Sorry folks, wallyworld is closed"

 

[disneydreamer781]

Personally, I think this is the wrong way to look at this.
They were selling park tickets through theEnd March until... they weren’t.
Just because you can book a resort at a discount right this second, doesn’t mean that an hour from now they will stop.
Yes, they WANT people coming and they want the parks open, but it can change in a second.

Exactly. At this time, they are automatically cancelling reservations and refunding payments even if people don't cancel so obviously they won't be accepting new reservations. Hotels are open because of the guests that are currently there.

 

[CastAStone]

Re: Cirque:

Yes, I called them last night and got a refund for opening night 3/20.

Re: Waiting on hold:

Although it sounds not working, maybe try emailing them? I tried many times to process my package refund on phone but no one answers, and I did send an email out to them around 5 hours ago and got a reply already that the package can be refunded and processed.

It might not be the best way, but there is no harm to try.

The CM on phone did tell me to add "URGENT" in the title line if your arrival is within the next few days so that they can be prioritised.

@GADisneyDad14 These might be useful tidbits to add to post #1.

 

[yulilin3]

Exactly. At this time, they are automatically cancelling reservations and refunding payments even if people don't cancel so obviously they won't be accepting new reservations. Hotels are open because of the guests that are currently there.

they are accepting new reservations
ETA: now they are not

 

[Malestrom Troll]

Last month I renewed my AP that is set to expire 3/20/20. Will the 16 days be added on to the new AP?

 

[yulilin3]

Last month I renewed my AP that is set to expire 3/20/20. Will the 16 days be added on to the new AP?

yes, part of the WDW statement

 

[Michael77]

Our trip 3/22-3/29 is canceled. Any experience in how WDW will process our refund if we cancel and not modify? We paid down the balance w/ CC and multiple Disney Gift cards.

 

[DGsAtBLT]

they are accepting new reservations
ETA: now they are not

Sad, but the right move IMO. Thanks for the update.

 

[jeneric997]

they are accepting new reservations
ETA: now they are not

Good- as a parent of a DCP kid at a resort- she is hopeful people will leave as soon as they possibly can.

 

[sponica]

they are accepting new reservations
ETA: now they are not

I wondered if the IT was lagging a bit, with all the changes over the past 18 hours or so....

 

[yulilin3]

Just got word from a friend that works at AoA they are NOT taking new reservations, just confirmation of what I just saw online

 

[jeneric997]

Just got word from a friend that works at AoA they are NOT taking new reservations, just confirmation of what I just saw online

My AoA kid says thank you- you were scaring her

 

[CaryHaven]

Here now, and I haven’t had a chance to read everything but in case no one has mentioned it yet… Spoke with some cast members who assured us that the annual passes would be extended out. They are unsure how long at this point, but there is supposed to be some news on the website shortly if it’s not there already

 

[JulieBeeRN]

We are at GF right now. The CM have been wonderful to work with!

 

[yulilin3]

My AoA kid says thank you- you were scaring her

they still have to be there though, my friend says they should be getting paid more I'm surprised Disney is paying scheduled bot not working CM at all