I'm not going to tag everyone who is asking about the online shopping because then this post would have basically everyone tagged! Let's see if I can answer the most common questions:
I didn't get the 50 miles for using the coupon and i know i used the correct link, what gives?
Simple answer .. it states on the coupon that you will get the miles miles from using the online shopping "coupon" in 120 days - which is April 26, 2020. Last year's coupon posted on Jan 22nd
How many miles should i get, what's the math?!?
MOST stores 1 mile/$20
Mulitpliers work by taking the above number and multiplying by "X" and subracting the base you already got (only give that ONCE)
Sitewide Multiplier work by using the same formula as above - sorry it's adding the 2 results, NOT 25 times if the individual store had 5X and the website had 20X
My order was split and i didn't get the correct number of miles, now what?!
This is a far too frequent problem, so much so that they are aware and willing to correct it for you. HUGE caveat for this though, if you run into a newbie of a non-collector <gasp> they will toss the company line of 60/75 days (or worse 120 if they don't know!) and to use the online request. In that case, disconnect and either try again or if you have access, use Facebook Messenger, better response that NEVER disconnects!
Phew, so what about my "coupon" because this means i didn't get credited for a $100 transaction?
Sorry, you won't like THIS answer but here goes nothing: You're right, this won't trigger the coupon and it means you WILL need to chase down the correct number of miles at the end of the promo. It doesn't matter if they agent says they've put a note on your account, that simply doesn't work. The miles will only post as "missing miles" not credited towards any category. If you're only missing a few miles it might even be worth your time to just wait until the promo wraps up to chase them all down at one time. This is a personal preference that only you can decide, just remember, it will NOT save you from doing another chat!
I shopped at Amazon and i know i didn't get enough miles, is this because i ordered the "wrong" stuff"
Again, a rather messy answer that is a solid "maybe" It's more than likely just because the order got split into bizarre shipments and per Amazon's terms "You have only been charged for the items sent in this shipment. Per our policy, you only pay for items when we ship them to you." even though you see on your invoice that they charged you for one bottom line, they may have actually split your charges. I have ordered a LOT of stuff from Amazon and never paid much attention to the categories because i rarely order one type of thing and i don't recall any time that i didn't get miles for everything. Remember - Airmiles will usually only want to see your bottom line, they don't much care what you ordered - unless you get one of the agents i mentioned above, again, you have the right to challenge them if you think you're correct.
I used a gift card for part of my payment does this mean i will only get miles on the portion i actually "paid" for?
No, it shouldn't because, once more, Airmiles only cares about the bottom line of your invoice -- what did your order cost, not how you paid for it. I've paid completely with gift cards and received the full miles several times.
I hope I'm not coming across as being a know-it-all or condescending, that's not my intent. It's just that I've been using the online portal since it launched and I've learned all of this from personal experience. I guess you could call it an exercise in insanity because i keep doing the same thing over & over again and expecting a different outcome. HOWEVER, unless there is one of these big promos I would say it works about 95% of the time for me, perfectly, and when it doesn't I've NEVER had trouble getting the miles added to my account.
When it does work perfectly this is what happens I was even prepared with screen shots to fight for some of these miles because HBC said 5X miles until Dec 5th but it then changed on Monday to showing as 3X -- I'm NOT complaining I also don't know how i got this many miles because my order was $64.49 before tax ???