Forgive me if this has already been discussed ad nauseam, but the whole Amex Rat thing boggles my mind. I don’t understand how they can justify clawing back points (self referrals) and now credits for what appear to be flaws in their own system. I understand the referrals were not intended for self referrals, but in my opinion they f’d up when they created a system that let those things slip through. They should have accepted responsibility for the error in their system, and as soon as they realized people were self referring shut it down. Why claw back the points? It seems petty. Amex created a “flawed” system and people ran with it. Honestly I find it a bit tacky.
If I left an entire bucket of candy on my doorstep on Halloween and the first kid who came by took the whole bucket; I see that as my fault. The kid saw an opportunity and took it. Lesson learned on my part. But should I chase him down and claw back the candy? Maybe, maybe not.
Said by someone who has yet to receive her first Amex card.