First hand wheelchair review of Skyliner - please *** question/comments here

Jecca

DIS Veteran
Joined
Jun 11, 2001
I’m a lucky girl and just happened to be here in WDW on the first day of Skyliner's grand opening. We're staying at Caribbean Beach in the Aruba section. We left Epcot via International Gateway at 4:50pm to board Skyliner, and these are some of my experiences and thoughts:

1. There is a separate line for people using mobility devices. While I thought that line was short, in reality it took much longer to board than for those who were in the "walking" line, which moved at a decent clip as long as Skyliner was working. There were six folks with mobility devices and their families in front of us.

2. Skyliner goes down pretty frequently, at least it did today. We waited what seemed like forever in line, partially because we were waiting for the accessible loading and partially because it was down for up to 10 minutes at a time.

3. There are 95 seconds, in theory, between loading of accessible gondolas. I do not believe these gondolas are any different from the regular ones - they just don't allow as many people on them. You can load 10 "typical" travelers in the gondola or 6 in parties with a mobility device. Anyway, while the gondolas are moving, there are about 12 gondolas on the regular track for every 1 gondola on the accessible track. The ones on the accessible track rejoin the regular line pretty seamlessly once things get moving. They pull two gondolas at a time onto the accessible loading area for unloading/reloading.

4. They load people using mobility devices in a forward direction into the gondola, and I have to say it's pretty tight in there. There is absolutely no room to turn around, and my wheelchair is pretty small. That means gondolas are unloaded in reverse, so you're going backwards. This is particularly not ideal because all of the warning signs and instructions are on the inside of the door behind you, so you can't read them at all. I would much prefer to load backwards and unload forwards, but that's just me. I honestly don't think Disney thinks a lot of these things through. I have many examples.

5. Not mobility related, but the ride itself is pretty cool if you aren't scared of heights (which I'm not). My husband, on the other hand, was freaking out and felt like he was in a tomb. This was exacerbated by the fact that the gondolas with designs and characters on them are REALLY hard to see through. Like, really hard. And the glass is reflective, so you're pretty much looking at yourself sort of in a funhouse mirror. They also sway in the breeze, especially when they're stopped mid-flight.

6. All in all, it took us over an hour from the time we got in line at Epcot to getting to our room in Aruba at CB. It was an inordinately long time for a system that has been touted to be quick and only take 10-15 minutes to get to and from any of the stations. And my line for a gondola on the accessible track was only 6 families deep.

Let me know if you have any questions that I didn't answer.
 
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I’m a lucky girl and just happened to be here in WDW on the first day of Skyliner's grand opening. We're staying at Caribbean Beach in the Aruba section. We left Epcot via International Gateway at 4:50pm to board Skyliner, and these are some of my experiences and thoughts:

1. There is a separate line for people using mobility devices. While I thought that line was short, in reality it took much longer to board than for those who were in the "walking" line, which moved at a decent clip as long as Skyliner was working. There were six folks with mobility devices and their families in front of us.

2. Skyliner goes down pretty frequently, at least it did today. We waited what seemed like forever in line, partially because we were waiting for the accessible loading and partially because it was down for up to 10 minutes at a time.

3. There are 95 seconds, in theory, between loading of accessible gondolas. I do not believe these gondolas are any different from the regular ones - they just don't allow as many people on them. You can load 10 "typical" travelers in the gondola or 6 in parties with a mobility device. Anyway, while the gondolas are moving, there are about 12 gondolas on the regular track for every 1 gondola on the accessible track. The ones on the accessible track rejoin the regular line pretty seamlessly once things get moving. They pull two gondolas at a time onto the accessible loading area for unloading/reloading.

4. They load people using mobility devices in a forward direction into the gondola, and I have to say it's pretty tight in there. There is absolutely no room to turn around, and my wheelchair is pretty small. That means gondolas are unloaded in reverse, so you're going backwards. This is particularly not ideal because all of the warning signs and instructions are on the inside of the door behind you, so you can't read them at all. I would much prefer to load backwards and unload forwards, but that's just me. I honestly don't think Disney thinks a lot of these things through. I have many examples.

5. Not mobility related, but the ride itself is pretty cool if you aren't scared of heights (which I'm not). My husband, on the other hand, was freaking out and felt like he was in a tomb. This was exacerbated by the fact that the gondolas with designs and characters on them are REALLY hard to see through. Like, really hard. And the glass is reflective, so you're pretty much looking at yourself sort of in a funhouse mirror. They also sway in the breeze, especially when they're stopped mid-flight.

6. All in all, it took us over an hour from the time we got in line at Epcot to getting to our room in Aruba at CB. It was an inordinately long time for a system that has been touted to be quick and only take 10-15 minutes to get to and from any of the stations. And my line for a gondola on the accessible track was only families deep.

Let me know if you have any questions that I didn't answer.

Hi, Jecca/Jessica. Thank you for a great report.

I heard that there were air vents in the floor, is that true?

Did you see an emergency intercom box inside the gondola?

Did you see how the benches could be turned up such as is there a latch or something like that?

Did you take any photos?
 
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Hi, Jecca/Jessica. Thank you for a great report.

I heard that there were air vents in the floor, is that true?

Did you see an emergency intercom box inside the gondola?

Did you see how the benches could be turned up such as is there a latch or something like that?

Did you take any photos?

Yes, there are vents in the floor. Honestly, it was pretty cool in the box. No complaints on that front.

My husband saw the intercom box behind me, but said it was pretty far up in the corner by the door. They put a block brake behind the wheels of the wheelchair, so between that and the height of the box there (as well as my husband being in the way) there is absolutely no way I could have reached it. Again, part of the problem here is that the mobility device is loaded forward so you can't see all the emergency signage behind you.

I wiggled the benches and I think I saw a hinge, but I didn't see a latch. It could have been under the bench.

I took a couple of me and my husband. I'll try to edit this to post them as I took them on my phone.
 

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I wonder if the emergency call box is up high so little kids can not push the Botom.

I saw on the Tim tracker ( I think that was the video ) that they have Pacific gondola for wheelchair ECV user so it will not mess up with the timing getting then on off the main track
 
The reason the gondola stops is that the Riviera station does not have a separate wheelchair loading area. So every time they load one there they have to stop the line.
 
The reason the gondola stops is that the Riviera station does not have a separate wheelchair loading area. So every time they load one there they have to stop the line.
But is that station opened yet I thought thst hotel was opening in December and I can not see it taking 10-15 minutes to load unload someone.
 


That means gondolas are unloaded in reverse, so you're going backwards. This is particularly not ideal because all of the warning signs and instructions are on the inside of the door behind you, so you can't read them at all. I would much prefer to load backwards and unload forwards,
I wonder, it you're still there and have time, if discussing your observations with a Skyliner manager would result in a change? If you don't have time now, maybe send an email from home?
I wiggled the benches and I think I saw a hinge, but I didn't see a latch. It could have been under the bench.
Yeah. One of both benches are supposed to fold, to better accommodate mobility devices.
The reason the gondola stops is that the Riviera station does not have a separate wheelchair loading area. So every time they load one there they have to stop the line.
Aha! But shouldn't the only people boarding at Riviera be guests staying in Aruba, at least until Riviera opens?
 
I wonder if the emergency call box is up high so little kids can not push the Botom.

I saw on the Tim tracker ( I think that was the video ) that they have Pacific gondola for wheelchair ECV user so it will not mess up with the timing getting then on off the main track

Disney always uses the excuse that some things (like pool gate latches) are up high so that little kids can't access them. In this case, though, it could create a potentially dangerous situation. Accessibility in general is definitely not tops on Disney's list of importance.
 
Nope. Our room at CB is closer to the Riviera station, but they wouldn't let us get off there. I'm not sure if it's because the path there isn't completed yet? Either way, it was a no go.
Interesting, there were definitely people getting on there. I wonder if it was just wheelchairs that were not being allowed off.
 
I’m a lucky girl and just happened to be here in WDW on the first day of Skyliner's grand opening. We're staying at Caribbean Beach in the Aruba section. We left Epcot via International Gateway at 4:50pm to board Skyliner, and these are some of my experiences and thoughts:

2. Skyliner goes down pretty frequently, at least it did today. We waited what seemed like forever in line, partially because we were waiting for the accessible loading and partially because it was down for up to 10 minutes at a time.

6. All in all, it took us over an hour from the time we got in line at Epcot to getting to our room in Aruba at CB. It was an inordinately long time for a system that has been touted to be quick and only take 10-15 minutes to get to and from any of the stations. And my line for a gondola on the accessible track was only 6 families deep.

Let me know if you have any questions that I didn't answer.

When it stopped for 10 minutes at a time, were there any announcements about why, etc? Do they have any communication going on inside the gondola? (Also did you feel it heat up at all during those 10 minutes?)
 
Thanks for sharing.
not sure if we will get to ride in a few months, but hoping to.
 
Any idea on if they would have let you load in the gondola backward (the way you said you’d prefer to do it)? Also do you know if your mobility device has to be under a certain size to fit? My chair is pretty compact and a normal width but doesn’t fold up or anything like that, so it seems it might be tight kind of like yours. However, lots of people use bigger chairs and scooters I’d be interested to know if you saw anyone loading anything larger like that and if they struggled or not.
 
Any idea on if they would have let you load in the gondola backward (the way you said you’d prefer to do it)? Also do you know if your mobility device has to be under a certain size to fit? My chair is pretty compact and a normal width but doesn’t fold up or anything like that, so it seems it might be tight kind of like yours. However, lots of people use bigger chairs and scooters I’d be interested to know if you saw anyone loading anything larger like that and if they struggled or not.
There is a size limit for the gondola ( you can find it some where in the other gondola thread) I think it is the same size as the new stroller wheelchair ECV size That Disney just came out with May 1 of this year
 
Any idea on if they would have let you load in the gondola backward (the way you said you’d prefer to do it)? Also do you know if your mobility device has to be under a certain size to fit? My chair is pretty compact and a normal width but doesn’t fold up or anything like that, so it seems it might be tight kind of like yours. However, lots of people use bigger chairs and scooters I’d be interested to know if you saw anyone loading anything larger like that and if they struggled or not.
There is a size limit for the gondola ( you can find it some where in the other gondola thread) I think it is the same size as the new stroller wheelchair ECV size That Disney just came out with May 1 of this year

It’s the same size requirement as buses- equal to or less than 30 Inches (76.2 Centimeters, 762 Millimeters) WIDE by 48 Inches (121.92 Centimeters, 1,219.2 Millimeters) LONG.
 
When it stopped for 10 minutes at a time, were there any announcements about why, etc? Do they have any communication going on inside the gondola? (Also did you feel it heat up at all during those 10 minutes?)

There was just a generic announcement about it being temporarily delayed. It was a little breezy when we were on it. More breezy than on the ground. So there was still a lot of ventilation while the gondolas were stopped and no huge difference in temperature.
 

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