I'm more confused than when I first started this chat
My conclusion is Shell is not going to honour the overlapping two promos...Just My Honest Opinion.
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Thanks for contacting AIR MILES. A representative will be with you shortly.3:23 PM
STEPHEN Connected3:25 PM
STEPHENHello Melanie. How can I help?3:25 PM
MELANIE Hi
In the month of Aug I purchased a few 50 gift cards from Shell,,,,,,,Now with the new roundup promo Shell is offering gift cards at 20 airmiles per gift card purchase max 100$ per collector card. Question are they two separate promotions or one?
Today I only got 2 airmiles when I should have gotten 22/
3:27 PM
STEPHENOkay. kindly give me a moment while I look up the specific details of that promotion.3:28 PM
MELANIE I think the issue is that they are either promos going on at the same time and you can only get airmiles from one or are the two promos separate and you can earn 100 airmiles from both.3:29 PM
STEPHENI don't seem to have the details on that specific promo.3:30 PM
MELANIE one moment please3:30 PM
STEPHENThere are a number of Shell promotions on right now. In the promotional Ts&Cs it will stipulate if you can combine separate promotions.3:31 PM
MELANIE
https://roundupcontest.airmiles.ca/en/partner_offers
https://www.shell.ca/en_ca/motorists/loyalty-and-payment/air-miles/every-day-air-miles.html
3:32 PM
STEPHENThank you.
Hi Melanie, thank you for sharing that.
Yes it can be combined with other bonus offers.
This is part of the Round Up Promotion and if you purchase the stated Gift Cards in that offer you will get 20 bonus miles.
In addition, if you made an in store purchase of their select products, then you will also get the miles for that.
3:35 PM
MELANIE so is it not posting because I've reached my limit of 100 bonus airmiles from the Aug gift card purchase,,and I will not be able to do the Roundup offer at Shell?3:35 PM
STEPHENNo. Bonus miles are posted later.3:36 PM
MELANIE I'm am sorry if I am not explaining it right3:36 PM
STEPHEN What you should be seeing on your Account first the the base miles earned from Shell. The bonus miles will be posted after.3:36 PM
MELANIE But they were posted today on my sons airmiles card (5x 25.00 Lottery Gift Cards ) 5 seperate transactions all reciepts showed 22 airmiles.3:37 PM
STEPHEN So I do see you shopped at Shell on August 4th and earned 1 base which I suspect was for gas.
Then you earned 5 base for in-store transaction
3:37 PM
MELANIE All airmiles for Shell are always posted on the customer's receipt 3:38 PM
STEPHEN And then you earned 10 bonus for one product and another 10 for another product.
While you son might have got miles posted to his Account, I can't really speak to that without having access to his Account and seeing what happened there.
3:39 PM
MELANIE why those products are posting as 10 is beyond me as the promo is buy 3 coke products get 20 bonus airmiles.3:39 PM
STEPHEN Here's what I am seeing: SHL3 SHELL CANADA 19N07031 10 MILES WITH ANY 2 COKES 391E 25253:39 PM
MELANIE I am saying the correct amount of airmiles should be posting on the receipt and they are not3:40 PM
STEPHEN Actually looks like you got the 20. I am seeing a note where Shell might have made a posting error and corrected it.3:40 PM
MELANIE Get 20 AIR MILES Bonus Miles when you purchase 3 participating Coca-Cola products3:40 PM
STEPHEN The details on the receipt would be a question for Shell.
Yes, you got the 20 bonus miles for the 3 Cokes
3:41 PM
MELANIE Shell people say its airmiles
so you can or can not do both promos for a total of 200 airmiles per collector account?
3:42 PM
STEPHENI am not sure I am understanding your last question.3:42 PM
MELANIE each promo says 100 airmiles per collector account however the two promos are overlapping so can a person do both promos or only one promo 3:43 PM
STEPHEN Okay, now I got it. You are participating in the Round Up Promotion (August 6- September 1). Specific to the Shell Gift Card offer where you get 20 bonus for the purchase of the specified Gift Cards, you can get up to a maximum of 100 bonus miles for this offer.
That is separate from the other Shell in-store offers.
Allow me to give you an example that I believe will help.
3:45 PM
MELANIE Yes BUT because I bought Shell gift cards in July I am now not getting airmiles for the roundup contest 3:46 PM
STEPHEN August 7th, Melanie, purchases a $50 Home Outfitters Gift Card. You will get 20 bonus miles for that purchase. But you also purchased 2 snacks . You will get 10 bonus miles. That's a total of 30 miles.3:47 PM
MELANIE MCINALLYok3:47 PM
STEPHENThe July purchases have nothing to do with this promotion.3:47 PM
MELANIE They are blocking me from getting airmiles is what I am saying
I tried today and would have bought more but only got two airmiles instead of 22
3:49 PM
STEPHEN Okay. What was your spend today?
Kindly give me specifics. What did you purchase How much did you spend
3:49 PM
MELANIE I bought 1x $25.00 Lottery Gift card3:50 PM
STEPHEN Okay so $25 or $50 on OLG will get your 20 bonus miles.3:52 PM
MELANIE I guess I am trying to give you a heads up that the two promos are overlapping and many people are going to be disappointed as the proper airmiles are not posting 3:53 PM
STEPHEN What you are seeing on the receipt is the base miles of 2
Their base offer is 1/$10
3:53 PM
MELANIE I chat online with many people that are airmiles customers and I don't want any of them to get wrong information 3:53 PM
STEPHENOkay, so here's the deal.3:53 PM
MELANIE I see 2 airmiles posted only3:54 PM
STEPHEN With your purchase today you will get 2 base miles from Shell.
As part of the Round Up Promotion you will get 20 bonus miles for the purchase of the OLG Gift Card.
Yes?
3:54 PM
MELANI yes3:54 PM
STEPHEN The bonus miles will not necessary show on the receipt.
Shell handles their receipts and can only print their own information on it.
As the Round Up Promotion is a Nation Wide Promotion, the Bonus miles will be posted to Accounts later.
In fact, the 2 miles have not yet been posted to your Account from Shell.
3:56 PM
MELANIE so are you saying hold they receipt until end of promotion and the 20 airmiles per gift card up to 100 per collector will be honoured?3:56 PM
STEPHEN What I always encourage my Collectors to do is to keep their receipts.
Yes.
3:56 PM