I know that customers are really angry at Southwest for impacting their travel plans, changing flight schedules - some with a few weeks notice, but others only with a one day notice or less. Southwest offers to change the dates/flights to other times, within a set window, for those affected. With many customers being stuck at an airport, away from home, they are incurring additional expenses for overnight accommodations, food, etc., which Southwest will not cover. Southwest does offer refunds for any portion of an itinerary not flown and affected by a Southwest change, due to the MAX 8 situation.
All of this mess is on Boeing; Southwest only is the middleman. I feel sorry for the customers, and I feel for Southwest and its employees on the front line, who must deal with the wrath of the customers and not being able to offer any exceptional compensation. Southwest and American, the two U.S. carriers with the greatest number of MAX aircraft, have been losing millions and millions of dollars, since March, with no known end in sight.
It's too bad that there had to be multiple losses of lives, before the aircraft defects were recognized.
I would not be surprised if the schedule extension has been delayed, due to MAX 8 grounding being further extended.
It makes you wonder how many customers will refuse to fly the MAX 8, once the aircraft is deemed safe to fly, again.
All of this mess is on Boeing; Southwest only is the middleman. I feel sorry for the customers, and I feel for Southwest and its employees on the front line, who must deal with the wrath of the customers and not being able to offer any exceptional compensation. Southwest and American, the two U.S. carriers with the greatest number of MAX aircraft, have been losing millions and millions of dollars, since March, with no known end in sight.
It's too bad that there had to be multiple losses of lives, before the aircraft defects were recognized.
I would not be surprised if the schedule extension has been delayed, due to MAX 8 grounding being further extended.
It makes you wonder how many customers will refuse to fly the MAX 8, once the aircraft is deemed safe to fly, again.
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