Dolphin hotel is cutting power from 2am-5am

Though the AC isn’t a real issue this time of year there are people that need to be up and getting ready to go out at 4am. What if they had an early flight, or had to be ready for early wedding pictures. And there are many more that will be up in the middle of the night to use the very dark restroom. People have all have different needs. It’s very weird they wouldn’t warn you as soon as they knew.
The restroom would be dark at 3am regardless of whether the power was off or not. lol
 
I guess it could be an issue if a guest has mobility issues and can’t use the stairs. Sure, power can go down at any time, but knowing that the power is shut off for a certain amount of time could cause anxiety for some.

I would hope that someone with mobility issues would not book a high floor - and would make that fact known when making the reservation if “high floor” is not a category like it is in some places.
 
I would hope that someone with mobility issues would not book a high floor - and would make that fact known when making the reservation if “high floor” is not a category like it is in some places.
As we all know, ground floor is not a bookable category in most cases at any hotel, only a request. If someone can’t do stairs, period, it’s not going to matter if they’re on the second floor or the top floor.
 
The restroom would be dark at 3am regardless of whether the power was off or not. lol
Just about any hotel I know of has a night light type of thing in or around the bathroom. Heck, the ones at Disney are so bright we have to dampen their light with a towel or something. I like the older versions that were motion sensitive and in the ceiling or something, and come on only when you walked into the room

That said, we could manage in a power outage, with a phone if nothing else.
 


I would hope that someone with mobility issues would not book a high floor - and would make that fact known when making the reservation if “high floor” is not a category like it is in some places.

As we all know, ground floor is not a bookable category in most cases at any hotel, only a request. If someone can’t do stairs, period, it’s not going to matter if they’re on the second floor or the top floor.
They may not BOOK a ground floor but a hotel probably does take into consideration where they place someone with mobility issues in the event of an emergency and an outage with the elevator. The last thing they want is an issue of a guest on a floor they can't get off of. I'd think that's a no-no, no?
 
As we all know, ground floor is not a bookable category in most cases at any hotel, only a request. If someone can’t do stairs, period, it’s not going to matter if they’re on the second floor or the top floor.

No, but high floor is a bookable category in many hotels (not Disney-owned, but the Swan and Dolphin are not Disney owned, so they may have it as a category).

BUT if you are unable to manage stairs, you should make that known when booking a hotel. And also research to ensure that they have ground-floor rooms as some do not.
 
Though the AC isn’t a real issue this time of year there are people that need to be up and getting ready to go out at 4am. What if they had an early flight, or had to be ready for early wedding pictures. And there are many more that will be up in the middle of the night to use the very dark restroom. People have all have different needs. It’s very weird they wouldn’t warn you as soon as they knew.

As mentioned up-thread, these things aren't always planned that far in advance. Perhaps they were notifying as soon as they knew.

If I needed a light or an alarm, my phone would work for that. I don't use the bathroom light if I go during the night anyhow, my eyes would hate me! I'm not sure how many weddings happen on a Thursday that they'd need to be up at 5am for photos...

The flight factor is a fair point. I would imagine that's a small number of guests that would be inconvenienced. If it was a real issue that compensation couldn't fix, I would think the Dolphin could move that guest elsewhere for the night.
 


They may not BOOK a ground floor but a hotel probably does take into consideration where they place someone with mobility issues in the event of an emergency and an outage with the elevator. The last thing they want is an issue of a guest on a floor they can't get off of. I'd think that's a no-no, no?
I’m not really sure it is a consideration for hotels anywhere. My sister has been in a wheelchair most of her life and she travels a lot. Sometimes a main floor handicapped room is a bookable category, but more often then not, it’s not.
 
BUT if you are unable to manage stairs, you should make that known when booking a hotel. And also research to ensure that they have ground-floor rooms as some do not.

Of course you should let them know. But the reality is, there are generally fewer rooms on the main floor of any hotel. Spas, restaurants, gift shops, health clubs, pools, etc....often take up most of the space on the first floor. There are often several handicapped accessible rooms in hotels these days, but they are not always on the ground floor.
 
I wonder what they do with people who use CPAP - that effects my husband greatly. I know thengs can come up but it can be a health issue for some.
 
I’m not really sure it is a consideration for hotels anywhere. My sister has been in a wheelchair most of her life and she travels a lot. Sometimes a main floor handicapped room is a bookable category, but more often then not, it’s not.
I wasn't saying bookable at all, but assignable at the hotel, when they know, would be something else entirely.
So if there was an emergency in the hotel she's totally on her own to get out? When obviously she's not going to be able to use stairs or get out, leaving her trapped with no way to escape in the event of a fire, for instance. Folks in charge of ADA are ok with that? Truly amazing as much as they regulate everything else.
 
I wasn't saying bookable at all, but assignable at the hotel, when they know, would be something else entirely.
So if there was an emergency in the hotel she's totally on her own to get out? When obviously she's not going to be able to use stairs or get out, leaving her trapped with no way to escape in the event of a fire, for instance. Folks in charge of ADA are ok with that? Truly amazing as much as they regulate everything else.

Yep. When she travels alone, she's on her own. I can't tell you how assignable works. Does it depend on how many handicapped people are already checked in? I don't know. I believe it works differently everywhere.

The reality is, a wheelchair bound person is going to be trapped anywhere if the elevator goes down and they're not on the main floor, whether it's an office building, restaurant, hotel, etc...Maybe each building/company has their own contingency plan for when this happens. I have no idea.
 
Wouldn't you have just slept through it?

I went through a siliar issue at WL once. I woke up the moment the power went off because the room went totally silent. It did get stuffy in the room, and I couldn’t get back to sleep until the power came back on. Fortunately I didn’t have any early plans for the next day. The power was off almost three hours for that one.
 
Standard emergency plans for any building where a someone with mobility issues cannot use the stairs, is to remain in the room (or office) and wait for emergency response personnel.
Makes sense. There's really not much more you can do.
 
I wonder what they do with people who use CPAP - that effects my husband greatly. I know thengs can come up but it can be a health issue for some.
We had this issue with my family and they walked us to the Swan where they did have power as they were doing this in phases.
 
Standard emergency plans for any building where a someone with mobility issues cannot use the stairs, is to remain in the room (or office) and wait for emergency response personnel.
Interesting, where I volunteer (a large public facility) our instructions are to get those unable to use stairs to the stairwell, if possible get them out w/ the special stretcher/chair located in that area, if not possible to use the stretcher/chair, get the most people you can out, but leave any you can’t in the stairwell w/ the fire rated door closed & of course when you report in at your designated spot advise of the location of those still in the building.
Thus, I’ve always assumed that most stairwells in modern buildings have fire rated doors and are the safest places to wait for rescue.
 
Interesting, where I volunteer (a large public facility) our instructions are to get those unable to use stairs to the stairwell, if possible get them out w/ the special stretcher/chair located in that area, if not possible to use the stretcher/chair, get the most people you can out, but leave any you can’t in the stairwell w/ the fire rated door closed & of course when you report in at your designated spot advise of the location of those still in the building.
Thus, I’ve always assumed that most stairwells in modern buildings have fire rated doors and are the safest places to wait for rescue.

That's probably correct for that facility. Depending on building codes, I've seen some suggest moving people close to fire escapes or remain in the their offices/rooms.

I'm curious about your plans. If you move people to the stairwell, do they not become a hindrance or "fire" hazards themselves?

One of the biggest issues remains communicating the whereabouts of anyone trapped in a building to proper officials. Knowing who's left, where they are and ensuring that is communicated to emergency responders is key. That doesn't work well in a hotel, where people are transient and don't know the emergency plans. They also don't "check in" anywhere.
 
Not if the ac shut off it would get very hot and humid. What if there is an emergency high floor no power.
If, if, if. If my grandmother had wheels, she'd be a trolley car. Typically at night in Florida in March, heat/humidity would not be uncomfortable.. As for emergencies, the hotel would have a contingency plan.
If it had been last minute I would have been annoyed but understood. It’s that they’ve known for a week and didn’t think to tell anyone until check in. We have to get early for a wedding tomorrow so not sleeping tonight isn’t ideal. But it’s fine now I found another room so it worked out in the end.
Are you saying that all future hotel reservations should include the question, "if we happen to need to turn off power for a few hours once while most people are asleep, is this acceptable or do you want us to cancel your reservation?"
Though the AC isn’t a real issue this time of year there are people that need to be up and getting ready to go out at 4am. What if they had an early flight, or had to be ready for early wedding pictures
Most likely the hotel would work with them to place them on a low floor so they could use the stairs. Everybody already there for at least one night can reasonably expect to have been informed around the 24 hour mark dansdad mentioned, so would have already been accommodated.
As we all know, ground floor is not a bookable category in most cases at any hotel, only a request. If someone can’t do stairs, period, it’s not going to matter if they’re on the second floor or the top floor.
We had a fire here a few years ago (six floors.) Firefighters carried my paraplegic neighbor and wheelchair down from the second.
I wonder what they do with people who use CPAP - that effects my husband greatly. I know thengs can come up but it can be a health issue for some.
Probably they would have been relocated for medical reasons. Or they could choose to stay, and just not breathe well for those few hors. But I'm betting they relocated.
 

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