You are certainly lucky that someone actually helped you when you called the housekeeping line! We were at POR for 10 days last year, and I asked politely for room service anywhere from 7:30am to 12/30pm each day, as we had health problems and had to have that early afternoon time to rest up. I was assured daily that they would do that, no problem. Right. I had to call each day for 7 days, and it was never done at that time, only tried to do it later while we were resting. I even explained it was a medical necessity, and they assured me that it would be taken care of.
After 7 days, I finally went to the front desk CM, who called her manager, who called the manager of housekeeping. Only then did I get the last 3 days as I requested.
I felt that I, as a paying guest, should not have to take time out of my vacation to address this simply request at the front desk. That's why I waited for 7 days. I naively thought my phone calls daily would be taken care of...........
We had other problems with that trip too, which I won't go into here.
I wrote guest relations when we got home. I got a phone call and they said we could have 2 free admission days on our next visit.
I DID NOT want or need this. I just wanted them to take care of business. We always resolved the housekeeping issue with one phone call on our first day, no problem, when we visited prior to 2013. Things have certainly changed for the worst IMO.
We will be at POFQ next week and will see how it is handled then. I wish I could be more optimistic about it.