WonkaKid
DIS Veteran
- Joined
- Apr 2, 2009
I've been to DL somewhere in the neighborhood of 80 times. My experiences with cast members have been overwhelmingly positive. Indeed, I posted a few weeks ago about an exceptionally nice interaction I'd had with one recently. When a CM goes out of his/her way to be kind/helpful, I always make it a point that the good people at City Hall are so informed. Kindness should always be recognized and rewarded.
Today, unfortunately, I had a particularly unpleasant experience with a CM while in line for Indiana Jones. I was sitting on one of the rope line dividers (admittedly, not the best idea). Rather than ask me politely to get off, he grabbed it, jerked it and essentially forced me off of it. He then said in a snide tone: "That's a rope, not a ride." I was astonished. That's horrible behavior for a CM. It's rude and, had I fallen as a result of his jerking, I wouldn't have complained to City Hall. I'd have complained to an attorney. In short, a response should always be proportional and, obviously, tempered with courtesy.
Upon exiting the ride, I asked one of the CMs at the entrance if I could speak with someone in charge. I could tell from the look on her face that something along the lines of "Great. Another butt-hurt guest with a complaint" was running through her mind. She said that I could speak with her (I had my doubts but told my story anyway).
I explained what had happened and she told me that the matter would be raised with the CM... even though I hadn't told her -- and she hadn't asked for -- the CM's name. I could tell I'd get no help from her so I thanked her and left. As I walked off, she called after me "You need to be careful." I was already upset. This spiked my annoyance into anger territory. Be careful of what? A CM who might push me over because he's upset about something I've done? Not at the Disneyland that I know and love.
I took my complaint to City Hall, where it was dealt with courteously and professionally, as I knew it would be. That CM is not qualified to interact with guests if he can't control his temper -- which, seemingly, he can't. I suspect that others who witnessed it may have also found it distasteful and rude.
I hope not but I have to ask: has anyone else had a similar experience?
Today, unfortunately, I had a particularly unpleasant experience with a CM while in line for Indiana Jones. I was sitting on one of the rope line dividers (admittedly, not the best idea). Rather than ask me politely to get off, he grabbed it, jerked it and essentially forced me off of it. He then said in a snide tone: "That's a rope, not a ride." I was astonished. That's horrible behavior for a CM. It's rude and, had I fallen as a result of his jerking, I wouldn't have complained to City Hall. I'd have complained to an attorney. In short, a response should always be proportional and, obviously, tempered with courtesy.
Upon exiting the ride, I asked one of the CMs at the entrance if I could speak with someone in charge. I could tell from the look on her face that something along the lines of "Great. Another butt-hurt guest with a complaint" was running through her mind. She said that I could speak with her (I had my doubts but told my story anyway).
I explained what had happened and she told me that the matter would be raised with the CM... even though I hadn't told her -- and she hadn't asked for -- the CM's name. I could tell I'd get no help from her so I thanked her and left. As I walked off, she called after me "You need to be careful." I was already upset. This spiked my annoyance into anger territory. Be careful of what? A CM who might push me over because he's upset about something I've done? Not at the Disneyland that I know and love.
I took my complaint to City Hall, where it was dealt with courteously and professionally, as I knew it would be. That CM is not qualified to interact with guests if he can't control his temper -- which, seemingly, he can't. I suspect that others who witnessed it may have also found it distasteful and rude.
I hope not but I have to ask: has anyone else had a similar experience?
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